T & W Handyman Services LLC

Feb 2024

Not a great experience. Buyer Beware. I contracted with T&W for 2 jobs. One was outside shingle replacement for small section of house. This was completed timely with no issues. The 2nd contracted job was for a bathroom update that included replacing clawfoot tub with walk in shower/barn style doors; toilet replacement, skim coat ceiling. I waited 6 months to be on the schedule for this work to be completed. Half way into the job I receive a call that the 48" shower basin that was ordered was cracked and they would replace with a 68" shower install at no extra cost. Little did I know that meant a lower grade shower barn doors. After the install the following needed further repair by either myself or another contractor: 1) Chip in shower panel at base - this can not be fixed. I covered the surface with silicone chalk 2) Scratch on glass door - can not be rubbed out 3) Re-chalking around base of shower panel and shower basin - many missed spots - I completed the task correctly 4) Repair of painted wall that chalk was used to seal between shower panel and wall. The chalk was smeared about an inch up and did not accept paint. - when this was brought to Wayne and Tina's attention the first response was "your using bad paint". I had just purchased the paint that day - Benjamin Moore brand. After consultation with professional painter and hardware store - it was determined that the chalking tube must have been frozen and then used which causes this problem. Wayne did not offer to fix this mistake and quick to not accept responsibility. 5) Sliding shower Barn doors do not close properly. Both doors slide open from 1/2 to several inches. Wayne did come by to repair but this did not resolve the issue. The issue was blamed on my home being older and the fact that I did not contract to have a new bathroom floor installed - the fix was I cleaned out the silicone mess he made surrounding the base door catches and repositioned them as well as adjusted the ball hinge. The product is not quality and not what I had paid for. 6) Shower water was only warm at the farthest turn toward hot. T&W insisted that the mixer on the shower valve is preset so there was nothing to fix blaming my plumbing. The fix was I called a plumber who adjusted the mixer on the shower valve and now I have hot showers. 7) Issue with payment for first job took months to resolve. After the first job was complete I received a Quickbooks invoice with an option for Apple Pay. I selected this option. Come to find out T&W did not set up that feature so several thousands of my dollars were charged to my credit card but T&W never received the payment. The first reaction from both Wayne and Tina was it was my fault and they needed to be paid. I sent a check in good faith that they would decline the apple pay payment so my credit card would be credited. It took them several months, many emails and my working with the credit card company, who determined that the issue was on T&W. This was a fiasco which eventually was resolved but not necessary if T&W has set up invoicing properly and accepted responsibility. Bottom line is T&W are quick to blame everyone else for their lack of attention to detail and poor workmanship. I'd go elsewhere to receive quality workmanship.

Oct 2023

I hired this company to put a small deck on my screen porch, power wash my home, and paint the porch. I very pleased with the deck, but not the painting of my porch or part of the power washing. When they painted my porch, they got a lot of paint on my screens. When I spoke to Wayne about it he told me it was old paint, without even coming to look at it. The paint on my screens is bright white obviously new paint since it's been about a decade since it was last painted. I was dismissed. When they power washed the house, they also power washed the porch and some of my screens are bowed now. He also said he would remove & dispose of a satellite dish that was attached to the porch. He needed to be reminded of that. He did remove the satellite dish but left it laying on the ground beside the porch. I'm disappointed in the work and the was treated when I voiced my concerns. I highly recommend you look for another handyman.