I would like to take a moment and thank Vinny Bober, a fuel driver for DownEast Energy through Eliot, ME, Kennebunk, ME, and Dover, NH for his amazing assistance with helping me get heat. We lost our heat on a Saturday, and called to see why it wasn’t refilled. After lengthy waiting times on the phone, the dispatcher placed a ticket for someone to visit us in Dover. Vinny came to assist with a propane refuel for a separate heater at 7pm. We explained to him that the heating oil for the house was also refilled today, but was not working. We weren’t sure what had happened. Vinny went above and beyond, going into the basement, and helped “burp”... read full review
January 2026
Horrible company Doesn’t have time to answer the phone for a week straight in the middle of winter but somehow found the time to send me a bill for “not using enough propane” this is after finding out they are charging more than anybody else is the state. Hope nothing but bad things happen for this company moving forward, judging by the reviews and 95% negative feedback I’ve found online I don’t think they have a long shelf life, will soon be changing to any other company that is not them
August 2024
Go elsewhere for propane! This company has terrible customer service. I ordered a refill which required me to be home for a safety inspection. The tank was refilled but I missed the inspection, I didnt see the truck or hear the door though I was home. When I rescheduled the safety inspection I specifically asked them to have the driver call me as I have a rambling big house with many doors and often cant hear someone at the door(s). I missed the second attempt as well as the same thing happened again and no phone call was made. This process took a month while I am without a stove! When trying to resolve the issue they just keeping saying "no one was home" and... read full review
I would like to take a moment and thank Vinny Bober, a fuel driver for DownEast Energy through Eliot, ME, Kennebunk, ME, and Dover, NH for his amazing assistance with helping me get heat.
We lost our heat on a Saturday, and called to see why it wasn’t refilled. After lengthy waiting times on the phone, the dispatcher placed a ticket for someone to visit us in Dover.
Vinny came to assist with a propane refuel for a separate heater at 7pm. We explained to him that the heating oil for the house was also refilled today, but was not working. We weren’t sure what had happened. Vinny went above and beyond, going into the basement, and helped “burp”... read full review
Horrible company
Doesn’t have time to answer the phone for a week straight in the middle of winter but somehow found the time to send me a bill for “not using enough propane” this is after finding out they are charging more than anybody else is the state. Hope nothing but bad things happen for this company moving forward, judging by the reviews and 95% negative feedback I’ve found online I don’t think they have a long shelf life, will soon be changing to any other company that is not them
Go elsewhere for propane! This company has terrible customer service. I ordered a refill which required me to be home for a safety inspection. The tank was refilled but I missed the inspection, I didnt see the truck or hear the door though I was home. When I rescheduled the safety inspection I specifically asked them to have the driver call me as I have a rambling big house with many doors and often cant hear someone at the door(s). I missed the second attempt as well as the same thing happened again and no phone call was made. This process took a month while I am without a stove! When trying to resolve the issue they just keeping saying "no one was home" and... read full review