After multiple phone calls, it took 8 months for them to grab their propane tank. On top of the 8 months of playing phone tag, they charge $450 just to grab the tank. Awful company!!!!
May 2021
Totally unethical company, they charge a rental fee for the tank if you do not replenish each year, which is somewhat reasonable. But, they conveniently bill you prior to the 1 year mark which is always before I’d call in a delivery. Then my call is diverted to billing and they tell me I cannot have a delivery until I pay the $200. Rental fee. They played this game with me for 5 years then came here and took my 1/2 full tank without notice! I think that’s stealing but I know if I persue it I’ll just get charged a fee for them coming here to pick up the tank which conveniently will be more than the value of the 1/2 tank of fuel. We could have worked this out if they...read full review
Feb 2021
Terrible terrible service. No one ever answers phone and be prepared to wait on hold for a long time....every day , any day. They add a charge Of $200 to $300 for an emergency delivery . They don’t answer the phone , you run low and they charge you a fee for needing fuel right away. I’m going to get rid of them.
After multiple phone calls, it took 8 months for them to grab their propane tank. On top of the 8 months of playing phone tag, they charge $450 just to grab the tank. Awful company!!!!
Totally unethical company, they charge a rental fee for the tank if you do not replenish each year, which is somewhat reasonable. But, they conveniently bill you prior to the 1 year mark which is always before I’d call in a delivery. Then my call is diverted to billing and they tell me I cannot have a delivery until I pay the $200. Rental fee. They played this game with me for 5 years then came here and took my 1/2 full tank without notice! I think that’s stealing but I know if I persue it I’ll just get charged a fee for them coming here to pick up the tank which conveniently will be more than the value of the 1/2 tank of fuel. We could have worked this out if they...read full review
Terrible terrible service. No one ever answers phone and be prepared to wait on hold for a long time....every day , any day. They add a charge Of $200 to $300 for an emergency delivery . They don’t answer the phone , you run low and they charge you a fee for needing fuel right away. I’m going to get rid of them.