Thanks Joel and tech Wyatt for getting me in and out on transfer case seal replacement.
spambought
May 2024
The price for a transmission flush jumped 20-25% between the time I was quoted and dropped off the car to the time I came back to pick it up. Employee (Liz) was borderline rude and laughing while discussing my vehicle. Will never use Rydell's again! WHAT A JOKE!!!
Kristi Knudson
Jun 2023
I have to say that Ken Knudson is the best mechanic that is working at Honda and I would never bring my car anywhere but the Honda shop because everybody is very very nice. The cookies in the free pop and everything they offer is also very kind. So thank you very much
Tom Weber
May 2023
Oil change and recall, super clean facility and professional staff! Thanks so much!Services: Engine repair
Nick Neumann
Feb 2023
Went in to get the air pressure topped off in my car and PDQ took care of me right away, and with a smile!Service: Auto maintenance
Sara Tezel
Jan 2023
Ever since purchasing my car from the Honda dealership, I have made sure to get all of my oil changes here. Everyone is friendly and does a great job explaining what needs to be done to maintain my Pilot.Service: Oil change
Nick Shirek
Jan 2023
Had my new Honda Odyssey serviced here and the team took great care of me. Thank you!
Haruka Kido
Jan 2023
The company will not own up to technical mistakes. I went in to receive a diagnosis for a problem just to pay and be given back my keys but without access to my vehicle due to key/lock issues that were not present before the diagnosis. They left my car in their parking lot, in the snow, over Christmas, without electronic key access. I was inconvenienced without my car for ~1 week and was not offered a rental car. They believed it to be "courtesy" to break into my car. ~1 week later, I have my car back but it has the key/lock issues that they caused during diagnosis. Degrading customer service with the mentality of "let's do the least we can do and if there is no proof that we caused more issues, let's charge the customer for further diagnosis." It's unfortunate. If anything, this company needs to invest in qualified technicians, rethink the structure of putting new technicians on seemingly easier jobs (without supervision from senior technicians), and provide high-quality training for those in the customer service department.Services: Electrical
Angela N.
Oct 2022
My car wouldn't start, I had it towed here. They called saying they would not even look at it without consent to run a "diagnostic test" for the minimum cost of $189.00! I say, "I think it's the battery connection can you just check that as I'd rather not pay for diagnostic testing when I have an idea of what's wrong?"...Rydell Honda, David, says, "No, can't do that. We can't even look at it without running a diagnostic test, that's our policy". I say I guess, because I'm out of transportation, my vehicle was already released by the tow truck and left here and my hands were tied. So, a few hours later he calls me saying the front Axel on my van is leaking fluid rapidly and my Axel & CV joint are bad and need to be fully replaced immediately and I should not drive it at all until I can get this fixed, cost $600 + $189 for diagnostics. He then says my front breaks are almost totally out and I need those replaced as well because my break pads are a 4/10". I say, "No, I can't actually afford all of that....did you get it running? What is going on with the battery?" Honda David says, "oh, the battery cable bolt that is attaching the cable to the battery was loose so we just tightened it down and it's all good. No problems with your actual battery."I say, "what? I'm confused, so I had to pay $189 for you to grab a wrench and tighten a bolt?" He said, "well no, there is a lot more wrong than that....also you need new air filters and the axel & breaks". I responded, I'll get a second opinion. I go get a second opinion--literally NOTHING was wrong. They said this van doesn't even have fluid for an axel, just grease and it's not leaking anything anywhere and drove it and said the axel and breaks were totally fine. They go on to tell me by front breaks are easily good for another 6- 10 months depending on how much I drive, but that it's totally safe to drive now and not to worry! They did this ALL for FREE. Rydell Honda & David you suck, you lied, you stole $189 from me, and should be ashamed that you attempted to trick me further to think I was unsafe to keep driving my kids in my van and I should spend over $1,200 to get my breaks and axel & CV joint fixed immediately---which was just simply a LIE. So was running a diagnostic test when I just wanted you to check my battery. What a joke!
Wesley Smith
Oct 2022
The virtual waiting room is a joke. I dont need more apps on my phone to get a oil change or tire rotation. Bought a few cars here, probably wont be back for another. Virtual waiting room with no service, wish it was a joke. Customer service keeps getting worse.
Chris Tulumello
Thanks Joel and tech Wyatt for getting me in and out on transfer case seal replacement.
spambought
The price for a transmission flush jumped 20-25% between the time I was quoted and dropped off the car to the time I came back to pick it up. Employee (Liz) was borderline rude and laughing while discussing my vehicle. Will never use Rydell's again! WHAT A JOKE!!!
Kristi Knudson
I have to say that Ken Knudson is the best mechanic that is working at Honda and I would never bring my car anywhere but the Honda shop because everybody is very very nice. The cookies in the free pop and everything they offer is also very kind. So thank you very much
Tom Weber
Oil change and recall, super clean facility and professional staff! Thanks so much!Services: Engine repair
Nick Neumann
Went in to get the air pressure topped off in my car and PDQ took care of me right away, and with a smile!Service: Auto maintenance
Sara Tezel
Ever since purchasing my car from the Honda dealership, I have made sure to get all of my oil changes here. Everyone is friendly and does a great job explaining what needs to be done to maintain my Pilot.Service: Oil change
Nick Shirek
Had my new Honda Odyssey serviced here and the team took great care of me. Thank you!
Haruka Kido
The company will not own up to technical mistakes. I went in to receive a diagnosis for a problem just to pay and be given back my keys but without access to my vehicle due to key/lock issues that were not present before the diagnosis. They left my car in their parking lot, in the snow, over Christmas, without electronic key access. I was inconvenienced without my car for ~1 week and was not offered a rental car. They believed it to be "courtesy" to break into my car. ~1 week later, I have my car back but it has the key/lock issues that they caused during diagnosis. Degrading customer service with the mentality of "let's do the least we can do and if there is no proof that we caused more issues, let's charge the customer for further diagnosis." It's unfortunate. If anything, this company needs to invest in qualified technicians, rethink the structure of putting new technicians on seemingly easier jobs (without supervision from senior technicians), and provide high-quality training for those in the customer service department.Services: Electrical
Angela N.
My car wouldn't start, I had it towed here. They called saying they would not even look at it without consent to run a "diagnostic test" for the minimum cost of $189.00! I say, "I think it's the battery connection can you just check that as I'd rather not pay for diagnostic testing when I have an idea of what's wrong?"...Rydell Honda, David, says, "No, can't do that. We can't even look at it without running a diagnostic test, that's our policy". I say I guess, because I'm out of transportation, my vehicle was already released by the tow truck and left here and my hands were tied. So, a few hours later he calls me saying the front Axel on my van is leaking fluid rapidly and my Axel & CV joint are bad and need to be fully replaced immediately and I should not drive it at all until I can get this fixed, cost $600 + $189 for diagnostics. He then says my front breaks are almost totally out and I need those replaced as well because my break pads are a 4/10". I say, "No, I can't actually afford all of that....did you get it running? What is going on with the battery?" Honda David says, "oh, the battery cable bolt that is attaching the cable to the battery was loose so we just tightened it down and it's all good. No problems with your actual battery."I say, "what? I'm confused, so I had to pay $189 for you to grab a wrench and tighten a bolt?" He said, "well no, there is a lot more wrong than that....also you need new air filters and the axel & breaks". I responded, I'll get a second opinion. I go get a second opinion--literally NOTHING was wrong. They said this van doesn't even have fluid for an axel, just grease and it's not leaking anything anywhere and drove it and said the axel and breaks were totally fine. They go on to tell me by front breaks are easily good for another 6- 10 months depending on how much I drive, but that it's totally safe to drive now and not to worry! They did this ALL for FREE. Rydell Honda & David you suck, you lied, you stole $189 from me, and should be ashamed that you attempted to trick me further to think I was unsafe to keep driving my kids in my van and I should spend over $1,200 to get my breaks and axel & CV joint fixed immediately---which was just simply a LIE. So was running a diagnostic test when I just wanted you to check my battery. What a joke!
Wesley Smith
The virtual waiting room is a joke. I dont need more apps on my phone to get a oil change or tire rotation. Bought a few cars here, probably wont be back for another. Virtual waiting room with no service, wish it was a joke. Customer service keeps getting worse.