Water Heater Installation/Repair in Fargo

“I woke up to a chilly house this morning, so I knew something was up. I turned on the fireplace to take the chill out, and then sent a message to Legacy. It wasn't an emergency, and that message went to them 45 minutes before they were open.

At 8, 45 minutes later, I called and talked to Courtney and told her it wasn't an emergency, but I probably wanted to get it checked out. She said someone could be available before 9. Like in 50 minutes. Wow!

As soon as I hung up from that call - like literally 30 seconds later --- Brenda from Legacy called me to check on the online request for service. She called back even before she noticed that I'd already talked to Courtney. That's amazing.

At 8:40 I got a call from Connor that he would be over in 10 minutes. Sure enough, at 8:50, Connor and Isaiah were there to check out my furnace.

Long story short, but by 11 a.m. I had a new inducer (didn't need a whole furnace) and a spanking new wifi thermostat. After downloading the app, Connor showed me how to program the thermostat, and by 11:20 they had done all the work, cleaned up their stuff, and were backing out of my driveway.

Connor and Isaiah were bright, polite, courteous, personable, and efficient. I couldn't be more pleased with the entire experience.

Things sure do flow better with Legacy! Thank you everyone!“

“The plumber I don't remember his name was efficient, knowledgeable and professional.“

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