SERVPRO of Fargo is a trusted leader in the restoration industry, known for their highly trained technicians who are dedicated to responding faster to any size disaster. They provide 24-hour emergency service and have the expertise to handle restoration and cleaning needs. Customers have praised the company for their empathetic and patient customer service, with staff taking the time to explain the process and answer questions thoroughly.
In addition to their water damage restoration services, SERVPRO of Fargo also offers valuable information and resources on issues such as mold spore testing. Even when it is not within their scope of work, staff spend over an hour explaining and providing references to help customers. Their mitigation services are described as excellent, with the team responding quickly and working efficiently. The manager, Mike, is noted as phenomenal, often going above and beyond to assist customers with their insurance claims. His support has helped many receive full replacement under their insurance, even when the insurance company tried to make them salvage damaged items like carpets.
The team’s dedication was also evident in a recent site inspection, where Adrian C helped assess smoke damage after a move-in. He conducted a deep inspection of every room and identified issues the homeowner had not considered. His quick mitigation plan gave the customer confidence in the process. In another case, SERVPRO responded promptly to a garage fire with significant smoke damage. Adrian and his crew did an outstanding job of demo and cleaning the garage and contents that could be saved, as well as removing smoke damage from the house. Reconstruction was completed swiftly, with Corey managing the rebuild and coordinating with the insurance adjuster. Both Adrian and Corey handled everything professionally, ensuring the customer’s needs were met.
Outstanding customer service was also provided by field technicians Dale and Fabian, who were praised for their professionalism, efficiency, and follow-up. The cleanup work was of the highest quality. Overall, SERVPRO of Fargo is a locally owned and operated company equipped with advanced restoration and cleaning tools, highly trained technicians, and a strong commitment to excellent customer service. They are the company to call for any restoration needs, and their staff, including Mike, Dale, and Fabian, are highly recommended for their knowledge, patience, and willingness to help.
