H.A. Thompson & Sons

H.A. Thompson & Sons, established in 1908, provides comprehensive services including residential and commercial heating, cooling, plumbing, and contracting. Based in Bismarck/Mandan, the company serves the surrounding area and parts of North Dakota, Minnesota, Montana, and South Dakota, offering reliable solutions for its customers. Reviewers highlight the excellent customer service and professionalism of the business. Technicians, like Ty and Eric, are knowledgeable and courteous, taking the time to explain options and provide guidance. Customers appreciate the timely responses and proactive communication regarding changes to their services or bills. The commitment to customer satisfaction is evident, with many clients expressing gratitude for improvements made to their homes, such as new water heaters and better insulation. However, some customers have reported unpleasant experiences over the phone with service representatives. Overall, H.A. Thompson & Sons remains a reputable and trustworthy business that strives to deliver positive experiences for its clients while acknowledging areas for improvement in customer interactions.