North Point Chrysler Dodge Fiat Jeep Ram Parts Center

Oct 2023

North Point was extremely helpful in the purchase of our new work van! Cameron, our salesperson, was very kind and willing to answer all of my questions. He wasn’t pushy at all and was there to help me however he could. I will definitely come back with any of our future vehicle purchases!

Apr 2021

I have had my Jeep since November 2018. Up till last week we have only had to take it in for tire rotations, oil changes and state inspections. I have loved the quick service guys and never had an issue either that.After the Jeep died in the school pickup line on Friday 4/9, we had no luck getting it started back up once I made it home after a jump start. AAA towed my car straight to the dealership on Sunday 4/11. My husband and I went to the dealership at 8:15 Monday morning 4/12 to drop off keys and describe the issue and we picked up a loaner as our extended warranty allowed.Tuesday my husband called and left a message with no response. Wednesday I called and left a message without response. Thursday the dealership called to say they hadn't started on it yet and we had to return the loaner car or we'd have to start paying for it. My husband took the loaner car back and my Jeep was still sitting in the same parking spot it rolled off the tow truck into.Friday we were informed that it was in the shop.Today is Monday 4/19 and we were told this morning that both batteries are being replaced, but they weren't sure when it would be ready. We have been down a car for a week now because of a battery issue. I admit I am not a car expert, but it would seem that battery replacement shouldn't be a job that takes 6 business days or more.I feel dismissed in general. We bought our car from them, and they actually went out of their way to get it for me from West Virginia. This is the first "big" issue we've had and I feel like we were ignored for most of last week. I'm not a super happy gal. We may take her to the dealership in the next town over next time we need help.