Carolina Wood Floors has received mixed reviews from customers. Many appreciate the exceptional service, with one customer highlighting their ability to find a custom-made threshold when no other stores could help. They praised the kind staff and the beautiful quality of the piece at a great price. Another satisfied customer shared a positive experience after purchasing a condo, noting the amazing service and great pricing for matching flooring installation. However, some customers reported issues with communication and quality control. One reviewer experienced a lack of oversight, resulting in a job that took longer than expected and left their home in poor condition, although the problems were eventually addressed. On a positive note, another long-term customer recalled multiple successful installations over the years, emphasizing the durability and meticulous work provided by Carolina Wood Floors. Overall, while many recommend the business for its quality and service, there are concerns regarding consistency and communication.
I highly recommend this company!! I needed a 3 inch wide threshold and after going to SIX other stores in Winston, Carolina Wood Floors was the only one able to help. Not only were they incredibly kind, they custom made the piece I needed quickly and at an amazing price! I will always shop here first for any flooring needs! They are the real deal. The threshold they made for me was gorgeous. I would give them more stars if possible!
I do not recommend. There was a lack of communication between the manager and the people who did the work. There was a lack of oversight and quality control. My home was left in poor condition, which they mostly remedied after I pointed out the issues. The job took longer than I had been told it would take. If I ever need floors refinished in the future, I would not use CWF again.
If I could give 10 stars I would! Just bought a condo around the corner, the carpet in the bedrooms were dry & brittle, they actually had the matching LVP that they installed in the main areas of the house, they worked me up a deal to install so we jumped on board with it. Great pricing, amazing service from the entire staff, we couldn’t be happier! Highly recommend Carolina Wood Flooring!
108 Tucker Ave, Winston-Salem, NC 27104
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