About Total Comfort Services, Inc.
Total Comfort Services, Inc. (TCS) is a trusted HVAC company serving Wilmington and New Hanover County since 1989. They are known for their friendly, licensed technicians who specialize in installing and repairing air conditioning systems, furnaces, and heat pumps. Customers appreciate their fast, efficient service and reasonable prices. The company pays attention to details, such as removing shoes before entering homes. TCS offers high-quality products from American Standard, along with free installation estimates and competitive financing options with approved credit. Reviews highlight their honesty, professionalism, and willingness to go above and beyond—such as coming on short notice to fix air conditioning during hot weekends. Many customers have relied on Jim and his team for years to keep their heat pumps and A/C units working smoothly. The company is often seen as the best HVAC choice in the area, trusted for high-quality work and excellent customer service. Customers also mention that their service is reliable and honest, often saving money by repairing rather than replacing systems. When it’s time for maintenance or repairs, TCS provides straightforward, no-nonsense help, ensuring homes stay comfortable and energy bills stay lower. Total Comfort Services is highly recommended as the go-to HVAC company in Wilmington.
Excellent and honest. I have used almost every HVAC tech in Wilmington and will only be using Jim at Total Comfort moving forward. They are punctual, up front and honest while giving accurate/detailed answers and options!
After receiving an absurdly high quote from another company in the Wilmington area, I turned to Jim and Crystal with Total Comfort Services, Inc. for a second opinion on repairing or replacing my HVAC, and it was the best choice I could have made. From the outset, Jim and Crystal demonstrated the utmost professionalism, knowledge, and transparency in examining my system. They provided a detailed explanation of the issues and repaired them on the spot. Unlike my previous experience, Total Comfort Services recommended cost-effective repairs over a completely unnecessary total replacement, saving me thousands. The repair costs they charged were not only reasonable, but were also clearly explained, reflecting their commitment to honesty and integrity. Jim and Crystal were courteous and meticulous in their work, giving me peace of mind regarding my system. I HIGHLY recommend Jim and Crystal at Total Comfort Services to anyone in need of reliable and honest HVAC services. They not only saved me a significant amount of money but also earned my trust and gratitude, and they will be my trusted HVAC service provider moving forward.
Great advice, looked out for me and my family and our needs and guided us for what we really needed! If it wasn't for these great people my 90 year old mother may have been completely ripped off spending $15k, she didn't need to. Honest people who care! Thank you!!! I will recommend them to anyone who listens!