About Floor Source Outlet

Floor Source Outlet is a family-owned business with over forty years of flooring experience, serving the local community with expertise in flooring design, installation, and repairs. Customers appreciate the knowledgeable and trained sales associates who assist them in selecting name brand products that fit their needs. Many reviews highlight the exceptional service and professionalism of the staff. For instance, when a customer needed to replace worn-out carpet with hardwood, the team successfully matched the new flooring to existing wood, resulting in a clean and professional installation. Another customer praised the entire process of selecting and installing carpet for two bedrooms, noting the timely scheduling and skilled installation by a team led by Alberto, who demonstrated extensive expertise in flooring techniques. The level of customer satisfaction, politeness, and communication from the Floor Source Outlet team consistently exceeds expectations. Additionally, a customer traveling throughout the southeast found the store to be a reliable source for Proximity Mills and Doma products. The responsive staff provided competitive pricing and a wide variety of samples, making the shopping experience enjoyable and transparent. Overall, Floor Source Outlet is recognized as an excellent choice for all flooring needs, with a commitment to helping customers achieve their design dreams.

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Reviews for Floor Source Outlet

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Mar 2026
I wish I could give Floor Source Outlet 10 more stars— they are absolutely fantastic to work with. We are currently underway with a flooring project with them and it has exceeded our expectations, and the project isn’t even done! Sonny is one of the kindest folks we have worked with, and him and the rest of his team are truly one in a million. We are also going with FSO to do our new kitchen cabinets and we couldn’t be more excited. We are new to Wilmington and were nervous to find good contractors to work with, but we would recommend FSO to anyone!
Dec 2025
What an amazing company who cares about their customers. From the minute, I made an inquiry they were very responsive. They have fair pricing and the crew who did the work was exceptional. Everyone showed up on time and expectations were exceeded. Rebecca Heritage is also a great customer success manager. That only did she call me once the job was complete to ensure satisfaction, she insisted on coming out to make sure that her crew delivered in the way that she knew best. What an amazing company and a rare one, indeed. If you can find a company like this one, spread the word.
Dec 2025
I had an exceptionally good experience working with Rebecca Heritage with Floor Source Outlet. Communication was thorough and timely, she and the crew arrived when they said they would, installed my LVP perfectly and left everything clean and ready for use. Rebecca caught an error on the manufacturer’s end, corrected it, and had the corrected product delivery expedited so that the project was not delayed. She did such a great job matching the new product to my original floor product (that had been discontinued) that any difference is not even noticeable. She is pleasant, professional, and driven to please her customers. I could not have been more happy with...read full review