Sears Appliance Repair has been fixing appliances since 1956, earning over 850,000 five-star reviews nationwide. The service offers local repair technicians who can handle appliances from any brand, including Kenmore, GE, Samsung, and more. Customers can book same-day or next-day appointments by calling or clicking online. The technicians diagnose issues, explain the problems, and provide repair cost estimates, all covered by a 90-day satisfaction guarantee. Reviews highlight the friendly and knowledgeable technicians who work quickly and efficiently. While some customers dislike the long service windows from 8 AM to 5 PM, they appreciate the thoroughness and honesty of the technicians. Customers mention that technicians are courteous, professional, and eager to ensure appliances like dishwashers and dryers are working properly before leaving. Some experienced delays, such as waiting two weeks for parts or rescheduling, but overall, the service is valued for its hassle-free approach and commitment to customer satisfaction in repairing various appliances.
The technician was cordial, inspected my washer for causes of the problem, determined necessary parts were not available anymore. He made what adjustments were possible. He provided model number, parts needed, and gave good advice on what features to look for if I need to purchase a new machine. However, he did not provide his name, so I could thank him in this review.
Excellent service. Technician was knowledgeable, professional and thorough..
This is the second time we have used Sears appliance repair and very satisfied with their service. Top notch!
Scott is always does a nice job for us. He always explains the problem and the solution. He's good with our dog, Barney, too! The only minor issue was the estimated arrival time of 11:30 vs the actual arrival time of a bit after noon, but I don't know how this system works.
1209 Russ Avenue, Waynesville, NC 28786
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