Triangle Visions Optometry

Triangle Visions Optometry in Thomasville is known for providing quality vision care and personalized services to patients in the area. Their experienced doctors and staff offer comprehensive eye exams and specialize in diagnosing and treating various eye diseases, conditions, and problems. One patient, a diabetic needing yearly checkups, praised the professionalism and detailed explanations provided by Dr. Totten. The patient appreciated the time taken to discuss concerns regarding cataracts and glaucoma, and the subsequent scheduling of necessary procedures. Another patient highlighted the doctor's and staff's knowledge and friendliness. However, they expressed frustration with the office's phone accessibility, often being redirected to an out-of-state or country answering service. A long-time patient shared a concerning experience with ordering contact lenses and glasses for their son. Despite being told the order would take approximately three weeks, communication was lacking, and the glasses were delayed for five weeks. The patient felt their presence was unwelcome during the pick-up, with minimal assistance and a sense of being treated as an inconvenience. This patient lamented the decline in service quality over the past year, hoping that the practice would return to prioritizing customer appreciation and satisfaction.