About Heartware Computer Solutions
Heartware Computer Solutions provides expert computer repair services with over 20 years of experience. The company quickly and effectively identifies problems, offering reliable outcomes and fast service. Customers praise the excellent customer service, trustworthy and skilled technician Wayne, and fair pricing. Wayne is friendly, professional, and explains issues clearly, making clients feel comfortable. The team is known for their quick turnaround and dependable results, whether fixing home emergency workstations or cleaning up viruses. Recently, customers have praised Wayne for his honesty, promptness, and going above and beyond to upgrade computers for gaming. The company is highly recommended for IT needs, especially for those in the Asheville area, for trustworthy and efficient service.
Wayne was friendly, professional and fast! My computer stopped working on a Friday afternoon, and with a project deadline looming and not wanting to drive into Asheville on a Friday afternoon, I found Heartware in Swannanoa. At 4pm on a Friday, Wayne didn't hesitate to have me bring it in right away and he'd take a look at it. He diagnosed the issue within a few hours, ordered the part and I was back up and running by Monday morning! (I did have to pay cash, which was a bit of an inconvenience - but he explained, in detail, his policy as a first time customer.)
Woke up to start work 1/2/26 to find my computer would not startup. It was stuck on the boot screen and nothing was happening. After some frustrating trouble shooting I called Wayne. He said to bring it in and since I am a small business (work from home) he would have an answer for me ASAP. An hour or two later he had diagnosed the problem and was ready to repair and return my computer same day. Highly recommend, good communication. Willing to sit and explain the issues and answer any questions I had. Fingers crossed I don’t ever have issues again but if I do I’m calling Wayne first.
Excellent service. Wayne got me in immediately, handled the hardware installation I requested, and even replaced and cleaned some other components he noticed were in poor shape at no additional cost. My laptop is running better than ever. Highly recommend.