Medical Clinics in Supply

“It was what I expected from Novant facilities, I visit a number of the Novant facilities and find them all to be really be first rate.“

“The nurses are always amazing! I recommend this company based on the nurses’ care alone! The administrative staff, not as much. I’m in the process of switching from one type of medicine to another. After a couple of weeks with no word, I asked my doctor about it. She contacted Palmetto Infusion and they told her they were waiting to hear back from my insurance. I called my insurance to see if I could do anything to help, and they told me they had not been contacted by Palmetto at all. So I called Palmetto and they said it has to go to upper management but that they are “actively working on it.” In the meantime, they cancelled all my future appointments I had scheduled (I infuse every ten days) even though I was supposed to continue with the current order until the new one was approved. So I had to reschedule my next infusion. I’m a little confused as to why they told my provider that they were waiting on my insurance to respond when the insurance company said they have not heard from Palmetto at all. So all in all, great care from the staff at the West Columbia location. They are always so sweet and really care about their patients. But the administrative staff could use a little help, maybe they’re understaffed?“

“Heather is an amazing P.A. that always takes the time with her patients to listen. And Deb is a phenomenal receptionist who does her very best to find appts for established patients. We are so lucky to have such an office here. So please keep in mind when reading any negative reviews or comments most folks don’t bother to leave a positive reviews and those that leave a negative review are probably vacationing and just expected to be seen same day/ hour.“