Thermo Direct, Inc. is a reliable and professional company serving residential and commercial properties with HVAC, plumbing, and electrical services. Founded in 2000, their experienced and certified technicians deliver high-quality work, ensuring customer satisfaction. From quote to installation and inspection, they maintain excellent communication, keeping clients informed throughout the process. Their team is professional, knowledgeable, and respectful of customers' homes, leaving them neat and clean.
Customers have praised the staff for their competency and caring nature. For instance, Quan has been recognized for explaining the problems clearly and showing genuine concern for clients. Christian Roundtree also received compliments for his amazing customer service, fixing issues and providing helpful tips for using the thermostat. His thorough explanations and step-by-step guidance have instilled confidence in homeowners. Additionally, Brian from Thermo Direct conducted a thorough assessment for a home with older HVAC systems, showcasing his knowledge and integrity by avoiding unnecessary upselling. With a strong focus on quality and customer satisfaction, Thermo Direct is a recommended choice for HVAC, plumbing, and electrical needs, offering great service and follow-up support.
Michael Le was our tech. He came two days in a row and spent lots of time explaining the situation, potential solutions, and ideas for solving the issue with detailed cost estimates and suggestions. Explained everything in detail and was very friendly and professional.
As always ThermoDirect delivers! Always enjoy interacting with the people and always satisfied with the work they have done for me. Stephen is such a nice and professional individual. Has done work at my house several times and is money every time! Thermo direct always delivers!
Got referred by the Duke Find it app. Currently experiencing issues with my hot water heater leaking. First company, I called didn’t make me feel like I was making a good decision. Decided to get a second opinion. Contacted Thermo Direct (glad I did) and scheduled a consult for the next day. Prior to arrival, they reach out via text/email with a link that allows you track how far the tech is out. The tech Philip arrived within a reasonable time. He examined the hot water heater and explained things in layman terms. Once done, I was shown pricing options with additional warranty option, with no pressure to make a decision right away. Would highly recommend based on… read full review
4901 Trademark Drive, Raleigh, NC 27610
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