I need to get my AC replaced for my 2nd floor. I am working from home right now so it is very hectic. Rapid Repair came out to give me a quote and the guy stayed for a long time even though I was on work calls - all I wanted was the quote. He wants to go in and sit down at the table - I explained again...I am on calls. He gives me quotes - then like a used car salesman says let me call my manager to see if we can get a better price. Then he pressures me to commit to getting it done the following day as they have an opening which would reduce the price further. He also stated they only had Goodman units. Also - I told him I was going to pay cash and he kept trying to talk... read full review
July 2021
Called and said they would be here from 3-5, same day. They never showed or called to tell us they couldn't make it. New person from the same company called me the next day to schedule an appointment with no knowledge of ever calling me or setting up a time. What makes me think they'll show up to do the job? The calls were odd, too.. rehearsed and cold. I don't want that from an AC guy. I want Bob from down the street fixing my AC, ya know? There was quite an untrustworthy feeling on both of the calls.
July 2021
Please be aware that this company works off of commission so they are outrageously priced- the service people are out to make money off of you- not fix what needs to be fixed. Do yourself a favor and call Cary Plumbing instead. I used Rapid Repair for quite a while and then I educated myself on what things should cost. I was charged $5k for a new hot water system... Cary Plumbing quoted me $1500 for the same thing. I also got a quote from them for a few routine maintenance things and a lady sent me a quote for $4k... I thought it was odd that she kept calling me about it. I got referred to Cary Plumbing by a neighbor and again paid less than half of what RR was going... read full review
I need to get my AC replaced for my 2nd floor. I am working from home right now so it is very hectic. Rapid Repair came out to give me a quote and the guy stayed for a long time even though I was on work calls - all I wanted was the quote. He wants to go in and sit down at the table - I explained again...I am on calls. He gives me quotes - then like a used car salesman says let me call my manager to see if we can get a better price. Then he pressures me to commit to getting it done the following day as they have an opening which would reduce the price further. He also stated they only had Goodman units. Also - I told him I was going to pay cash and he kept trying to talk... read full review
Called and said they would be here from 3-5, same day. They never showed or called to tell us they couldn't make it. New person from the same company called me the next day to schedule an appointment with no knowledge of ever calling me or setting up a time. What makes me think they'll show up to do the job? The calls were odd, too.. rehearsed and cold. I don't want that from an AC guy. I want Bob from down the street fixing my AC, ya know? There was quite an untrustworthy feeling on both of the calls.
Please be aware that this company works off of commission so they are outrageously priced- the service people are out to make money off of you- not fix what needs to be fixed. Do yourself a favor and call Cary Plumbing instead. I used Rapid Repair for quite a while and then I educated myself on what things should cost. I was charged $5k for a new hot water system... Cary Plumbing quoted me $1500 for the same thing. I also got a quote from them for a few routine maintenance things and a lady sent me a quote for $4k... I thought it was odd that she kept calling me about it. I got referred to Cary Plumbing by a neighbor and again paid less than half of what RR was going... read full review