About Duke Innovative Pain Therapies at Brier Creek
Duke Innovative Pain Therapies at Brier Creek is a dedicated pain management clinic that specializes in non-opioid therapies for various pain conditions. The experienced and highly trained medical staff, including Drs. Alonso, Putilin, and Buchheit, as well as physical therapist Katy Walker, are known for their compassionate and personalized care. Patients praise the clinic's life-changing treatments and the dedication of the medical team. However, some concerns have been raised about the high turnover rate of front desk staff and appointment schedulers, with reports of poor responsiveness and communication. Patients have also experienced issues with billing and insurance estimates, with one patient waiting over two years for a cost estimate. Despite these challenges, many patients have had positive experiences at the clinic. One patient, who saw multiple providers monthly in 2017 and 2018, appreciated the clinic's caring culture and the exceptional care provided by Dr. Liedtke, a founding team member who has since left the practice. Another patient, who had seen doctor after doctor without success, found hope and relief at the clinic, with Dr. Alonso taking their concerns seriously and providing effective treatments. While the clinic's overall rating may be low, many patients have found the care and expertise of the medical team to be exceptional. The clinic's dedication to transforming chronic pain management through evidence-based, non-opioid therapies is evident in the positive experiences of those who have sought treatment there.
Dr. Alonso has absolutely changed my life! My occipital neuralgia debilitated me and was interfering with my daily life and I couldn’t live without being in constant pain. The nerve blocks he does on me have me living normally again! He is very gentle and explains everything before doing it. He is incredibly intelligent and talented. If you need a nerve block, he is the one to go to!!!! His assistant Loreal is an absolute ANGEL!!! I was having a terrible day and she completely turned it around. She gave me a hug and told me everything was going to be okay. My sunglasses broke while I was in the office and she went into the back and gave me new ones!!! She held my hand...read full review
I’ve been receiving treatment for my oral facial pain at Duke Innovative Pain Therapies, and Dr. Daniela Vivaldi has been instrumental in my journey. Her clinical excellence is exceptional, and her attentive approach, combined with clear treatment plans, has significantly impacted my well-being.
However, I must acknowledge some administrative challenges. The front desk, scheduling team, and financial estimate team are not great, which can detract from the fabulous clinical staff. Initial appointment wait times are long. But once you’re past that hurdle, subsequent appointments follow the treatment plan, with room for emergencies.
Putting the negatives...read full review
First off, know that you must be referred by another dr to get an appt here. The medical staff is the most dedicated and caring I have found. Life-changing. Drs.Alonso, Putilin, and Buchheit have been wonderful. The PT Katy Walker is wonderfully caring, personable and willing to meet you where you are in your capacities and limitations.Unfortunately, there is a lot of turnover in front desk staff and appt. schedulers and at any given time, they are minimally competent at best. Good luck getting anyone to answer the phone, but don't leave a message bc they will NEVER return it. Also, I was told it would take 2 weeks to determine the cost of a medical device with my...read full review