Cool Change Heating and Air

Cool Change Heating and Air is a locally owned business that specializes in heating and air conditioning services. They handle all repair needs, including furnaces, heat pumps, and central air conditioning systems. Their team is known for reliable and fast service, making sure all HVAC units are well-maintained to save customers money. They have an A+ rating with the Raleigh Better Business Bureau and consistently receive five-star reviews on Google, thanks to their quality workmanship. Customers often praise the friendly and knowledgeable staff, who provide clear explanations of necessary repairs. The team is responsive and efficient, ensuring a smooth process from initial inspection to installation. Reviews highlight the thoroughness of their technicians, who take the time to answer questions and make adjustments to proposals as needed. Installation crews are noted for their punctuality and quick work, leaving customers satisfied with their new units. One technician, Ryan, received special praise for clearly explaining each step of the repair process, making the experience stress-free and demonstrating excellent customer service. Many customers have expressed gratitude for Ryan’s service, especially when helping elderly clients. Ryan was described as efficient, kind, attentive, honest, and respectful of clients’ time and money. His dedication to ensuring customer comfort and going above and beyond has earned high praise. In addition, Ryan is known for educating customers about their systems, recommending filters, and creating helpful videos for proper installation. His professionalism, courtesy, and helpful attitude consistently earn top ratings. Overall, Cool Change Heating and Air stands out for its exceptional customer service, making it a preferred choice for HVAC needs. Many customers express their happiness with the caring and honest approach of the entire team, confidently recommending the company for maintenance, repairs, or new installations.