Camp Gladiator

Sep 2023

I've been doing CG for 3 years and have about 450 check-ins for sessions attended, so it has definitely helped me to stay engaged and to exceed my fitness goals. The format is not for everyone, but I love working out outside (even if it's in a parking lot and it's hot and humid or really cold), the trainers are very engaging, the community is a lot of fun, and the workouts have a surprising amount of variety for just using 2 dumbbells and a mat. Downside for me (and most everyone) is the app, but that's not enough to affect my rating.

Sep 2023

Customer service has always been awful with Camp Gladiator, but I used to love their workouts, including the trainers and the camaraderie. But then they starting eliminating camps--cutting times and locations until there were hardly any left. Then they changed the format which wound up giving me pains and injuries. So earlier this year, I decided to switch to the online option, paying $19 per month. Today we get an email saying they are raising the rate to $30 per month--a 58% increase! It took 2.5 hours and multiple attempts to finally get a live person for me to speak to about cancelling my membership. I was told I couldn't do so--the one-year contract I signed stated that it is subject to increases. 58%!!! Stay away from any form of Camp Gladiator in any form!!!

May 2022

Well, I decided to look at yelp reviews for CG to see if I was the only one with a problem, and clearly I'm not. I've been trying to cancel my CG membership for 7 months. My hearing is now too poor to follow the online workouts, and running and jumping in a parking lot makes my joints ache, so this type of workout isn't suitable for me. I've tried emailing CG dozens of times, but all I get back is cheery "come back to camp" form responses. I sat on their chat waiting for over an hour and when I said I needed to cancel they said you must call. Of course if I can't hear the workout I also can't hear on the phone very well either. They also keep sending a "survey" to ask me about my experience so I respond by saying it's been awful because I just need to cancel and they keep harassing me via email. I've even contacted the trainer who signed me up and she says will help but doesn't do a thing. And yes, like the other reviewers now they say their collections people are coming after me. I will now send a registered letter and contact the Texas AG's consumer affairs office to see if they can put an end to this. What a waste of time. Hope it's worth all the negative reviews, CG! Your business would be much better off if you'd just be straightforward. Buyer beware! If you join, you are really stuck!