Sears Appliance Repair

Jul 2026

Boris was very friendly, professional and courteous. Despite being sent the wrong replacement parts after he placed the first order and damaged parts on the second order he was still able to resolve the issue and we really appreciated it… especially after being inconvenienced twice.

Nov 2025

He was on time and pleasant. He completed the diagnostic and told me what I needed to do to ‘repair it.’ It was not the dishwasher, but an electrical issue.

This is for Sears as an org. It would be great if service people have a form of ID that verifies who they are and they work for Sears.

Nov 2025

Trever was knowledgeable and professional. He repaired my mower quickly and advised me on maintenance. On the past appointment, I attempted to telephone a live Sears agent to communicate with Trever. It is impossible to speak with a live agent. I found this unacceptable. While our world has gone to texts and emails for most messaging, it is inconceivable that there are no provisions to talk to humans. Consider changes.