About Carolina CAT - Hickory, NC
Reviews for Carolina CAT - Hickory, NC
Write a reviewHours
Monday: 7AM - 5PM
Tuesday: 7AM - 5PM
Wednesday: 7AM - 5PM
Thursday: 7AM - 5PM
Friday: 7AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Carolina CAT in Hickory, NC has received mixed reviews, reflecting a range of customer experiences. Many customers have praised the excellent customer service, particularly highlighting Andrew's dedication and Jarrett's assistance in finding hard-to-source parts. Recent improvements in the parts and rental department have also been noted, with customers mentioning that the staff has become more responsive and helpful. While some customers report a significant enhancement in service quality compared to previous years, others have experienced issues, particularly with service costs and execution. One customer described a frustrating situation involving unexpected charges and unfulfilled service promises, but the management's follow-up and willingness to resolve the issue earned them a second chance. Overall, Carolina CAT seems to be on an upward trajectory in customer service, but potential clients should be aware of past inconsistencies.
Phenomenal customer service. (Saved me $70K). Andrew, Arthur, and Jordan (visiting from the new Winston location) went above and beyond to help me. I was looking at a used unit from auction and they helped me review options, identify some red flags, and find better 308s with clean service records. Most importantly, they took the time to help teach and educate a future CAT owner. To me, this is what makes CAT stand out — the people. Thank you Carolina CAT!!!
Jarrett saved my butt today with finding me a bearing for an industrial machine, that none of my distributors had in stock. He directed me to their Charlotte location, which had three of the exact bearing I need, for a different application. He was kind, courteous, and helped me cross reference a part with no cross-reference information on line. Truly an awesome fella!!
Much improvement as of recent in the parts and rental department. In the earlier years of business with them things took unnecessary amounts of time to get done and communication was difficult, but as of late everyone has been very nice, responsive, Timely, and helpful for my business needs. The sales staff is expert and knowledgeable.
If you had a bad experience from them several years ago, it may be worth a new shot because I’ve seen much improvement in customer service. The 5 star rating has only been earned as of recent, but they have earned it.
On a final note, the service department is still somewhat expensive, but that is understandable for a large...read full review