Sep 2026
I had an outstanding experience at Carolina caterpillar. The service is exceptional, and the customer service is outstanding. They made me feel that mine needs were their number one priority.
About Carolina CAT - Hickory, NC
Carolina CAT in Hickory, NC has received mixed reviews, reflecting a range of customer experiences. Many customers have praised the excellent customer service, particularly highlighting Andrew's dedication and Jarrett's assistance in finding hard-to-source parts. Recent improvements in the parts and rental department have also been noted, with customers mentioning that the staff has become more responsive and helpful. While some customers report a significant enhancement in service quality compared to previous years, others have experienced issues, particularly with service costs and execution. One customer described a frustrating situation involving unexpected charges and unfulfilled service promises, but the management's follow-up and willingness to resolve the issue earned them a second chance. Overall, Carolina CAT seems to be on an upward trajectory in customer service, but potential clients should be aware of past inconsistencies.
Reviews
Jun 2026
Phenomenal customer service. (Saved me $70K). Andrew, Arthur, and Jordan (visiting from the new Winston location) went above and beyond to help me. I was looking at a used unit from auction and they helped me review options, identify some red flags, and find better 308s with clean service records. Most importantly, they took the time to help teach and educate a future CAT owner. To me, this is what makes CAT stand out — the people. Thank you Carolina CAT!!!
Apr 2025
Jarrett saved my butt today with finding me a bearing for an industrial machine, that none of my distributors had in stock. He directed me to their Charlotte location, which had three of the exact bearing I need, for a different application. He was kind, courteous, and helped me cross reference a part with no cross-reference information on line. Truly an awesome fella!!
Photos
Hours
Monday 7AM - 5PM
Tuesday 7AM - 5PM
Wednesday 7AM - 5PM
Thursday 7AM - 5PM
Friday 7AM - 5PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
Location
1201 US 70 Highway, Newton, NC 28658
Explore More Businesses Nearby
For local businesses
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.