About Carolina CAT - Hickory, NC
Reviews for Carolina CAT - Hickory, NC
Write a reviewHours
Monday: 7AM - 5PM
Tuesday: 7AM - 5PM
Wednesday: 7AM - 5PM
Thursday: 7AM - 5PM
Friday: 7AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Carolina CAT in Hickory, NC has received mixed reviews, reflecting a range of customer experiences. Many customers have praised the excellent customer service, particularly highlighting Andrew's dedication and Jarrett's assistance in finding hard-to-source parts. Recent improvements in the parts and rental department have also been noted, with customers mentioning that the staff has become more responsive and helpful. While some customers report a significant enhancement in service quality compared to previous years, others have experienced issues, particularly with service costs and execution. One customer described a frustrating situation involving unexpected charges and unfulfilled service promises, but the management's follow-up and willingness to resolve the issue earned them a second chance. Overall, Carolina CAT seems to be on an upward trajectory in customer service, but potential clients should be aware of past inconsistencies.
Jarrett saved my butt today with finding me a bearing for an industrial machine, that none of my distributors had in stock. He directed me to their Charlotte location, which had three of the exact bearing I need, for a different application. He was kind, courteous, and helped me cross reference a part with no cross-reference information on line. Truly an awesome fella!!
Much improvement as of recent in the parts and rental department. In the earlier years of business with them things took unnecessary amounts of time to get done and communication was difficult, but as of late everyone has been very nice, responsive, Timely, and helpful for my business needs. The sales staff is expert and knowledgeable.
If you had a bad experience from them several years ago, it may be worth a new shot because I’ve seen much improvement in customer service. The 5 star rating has only been earned as of recent, but they have earned it.
On a final note, the service department is still somewhat expensive, but that is understandable for a large...read full review
Got ripped off. Was quoted around $400 for a service. Oil provided by them, filters that I supplied. Was told it would include Greaseing the machine. Was charged an extra $235 to Grease the machine. And it was not even greased. They had to take it back while I was there and grease it. But they charged me for 2 hours. I asked him to replace the sensor on the door. The guy said he looked at it and it was fine. It is still broken. They will never see my company's money again..After the bad service,, the mgr called me and I explained to him. He investigated the service and talked to all the techs. After he got to the bottom of things he called me back. He said they dropped...read full review