Lookout Ford, Inc. Service

Sep 2020

Lookout Ford ATTN: Lisa Cruse, Parts & Service Director 5557 Highway 70 West Morehead City, NC 28557 Ms. Cruse: We are safely home after an 11-day trip to the Outer Banks, thanks in part to your Service Department. The morning of September 18, 2020, we were preparing to take a quick excursion from our RV park on Roanoke Island only to find that our 2007 Jeep Liberty would not start. After an unsuccessful attempt to jump start it, we decided to tow it to our next scheduled stop in Newport, NC, and see if we would get a diagnosis there. I did an internet search and called your dealership. I initially spoke with Rebecca Hawkins, explained our situation, and asked if there...read full review

May 2020

I was so impressed with the service department at Lookout Ford. My F-150 had 2 lights on the dash indicating I had low air pressure in one or more tires and also the engine needed servicing . I called and made an appt for 10:30 on Thursday. On the way to the appt I noticed there was no sound on the radio. I called to see if they could add that to the work order . When I got to the service dept, it was set up well to avoid close contact due to covid-19. I was helped quickly by a very friendly and professional lady. She took my keys and drove it to get the service started. She communicated with me later that the tire did have a nail in it but to let me know that all 4 tires...read full review