About Southern Comfort NC Heating and Air LLC
Southern Comfort NC Heating and Air LLC has built a strong reputation for its reliable and honest service, particularly under the care of Tommy and his team. Customers appreciate the quick response times, often receiving same-day service, even on weekends and holidays. Many clients have highlighted Tommy's ability to accurately diagnose issues without pushing for unnecessary replacements, saving them time and money. His knowledge and dedication to customer needs have been frequently praised, with one client noting his sensitivity to their family's requirements. Additionally, Tommy's communication skills and reliability stand out, as he keeps customers informed throughout the repair process. Customers have also experienced impressive turnaround times, with complete unit replacements being completed within 24 hours. The overall sentiment is one of high satisfaction, with many expressing their intention to return for future HVAC needs and recommending Southern Comfort NC Heating and Air LLC to friends and family. The business clearly prioritizes customer service and maintains a local focus, making it a trusted choice for heating and air conditioning solutions.
Very glad I gave these guys a call. Had another company tell me my unit was dead that I needed a whole new unit. Tommy came out the same day I called and diagnosed the issue and my unit was NOT needing to be replaced. Tommy was able to fix my unit and get it back running. I’ll be a returning customer for sure!
I called on a Sunday morning and he was out after lunch. My mom lives with us and he got right on our repair. He was very sensitive to her needs as well and needing repairs done quickly. Tommy is honest and very dependable. He always does what he says he will do and is totally reliable. I have referred him to my best friend for a new install and she has been very pleased as well! I cannot say enough good about this company! You will not be disappointed! Thanks Tommy!
Could not recommend Tommy and his team more. We were buying a home that needed a whole unit replacement. He was able to quote me from photos from our inspection. Because of his quote we were able to negotiate the sellers covering the cost. He came out 3 hours after we closed and got to work right away. He was always on time (even early) and very communicative. They had the whole unit replaced and ready to go within 24 hours! Could not recommend them more and will definitely be using them for all future HVAC needs!