About Dr Drain Inc
Dr Drain Inc. is a local, family and veteran owned plumbing company that provides the feel of home town service. Customers consistently describe the business as honest, professional, ethical, competent, and fair. The team, including the receptionist and the plumber, is noted for being very nice, friendly, pleasant, attentive, clean, professional, and helpful. They offer fast and responsive service, often arriving within a few hours for urgent issues. Reviews highlight that the company does not take advantage of customers, providing honest assessments without selling unnecessary parts. Their rates and repair costs are frequently described as more affordable and fair compared to other estimates. The plumber carefully listens to problems, identifies issues quickly, explains the process, and does great work to ensure the job is done right. Services range from plumbing leak repairs and snaking drains to full installations. Customers express high satisfaction, strongly recommend the company, and would definitely use them again, with some wishing for an expanded service area. The overall experience leaves customers feeling they got lucky by choosing Dr Drain.
Dr. Drain is an excellent service company. Unlike other plumbers (the one that always advertises on tv or the one that can't return a phone call), Dr. Drain is very customer oriented and they know plumbing very well. Ryan worked on my kitchen faucet and, when it was beyond repair, he contacted Moen (another first rate customer service company) and requested a replacement. He installed the new faucet and it's working perfectly. He also adjusted the water pressure in the house. It only took a couple of days to get an appointment. I spoke several times by phone with the company and they were polite, concerned about my problem, and a pleasure to talk with. Many thanks Dr....read full review
Ryan was always helpful and always honest. Rates were typically more affordable than I usually expect and they didn't screw around with trip charges. Also saved us a lot of money by just telling me directly how to do things a lot of times for small jobs unless we just didn't want to do it because of being busy with or tired from our own jobs or something. I liked this company so much I tried to get them to drive to Charlotte for service after we moved (offering to pay the time even). Too far of course and that's fine but it'd be awesome if they opened a Charlotte office.
Dr Drain took care of a 2nd floor tub that was leaking into my downstairs. Ryan was very professional and ethical in how he approached the problem and the resolution. He did great work, and made sure I knew what to expect along the way. I'm very happy to recommend their work.Service: Plumbing leak repair