Catawba Valley Family Medicine – Medical Arts

Catawba Valley Family Medicine – Medical Arts is a dedicated healthcare provider with board-certified doctors, including Dr. Michael Burton, Dr. Robert Glenn, Dr. Baxter Leonard, Dr. Scott Polster, and Dr. Trina Tridico. The team is committed to helping patients prevent illness and maintain their physical and emotional well-being through quality medical care and healthy lifestyle recommendations. Patients appreciate the attentive and accommodating nature of the providers and staff. Many highlight the exceptional care received, particularly from Dr. Tridico, who is known for her thoroughness and honesty, taking the time to address individual needs. The supportive staff, including Marsha, Angela, and Erica, contribute to a friendly and professional atmosphere. However, some reviews mention challenges with the billing department, particularly related to communication issues during system upgrades. Patients have experienced difficulties receiving billing notices via reliable methods, leading to confusion and concerns about payments. Despite these challenges, positive experiences with patient coordinators, such as Dallas, have helped resolve these issues effectively. Overall, Catawba Valley Family Medicine is recognized for its excellent healthcare services and caring staff, though improvements in billing communication are needed to enhance the overall patient experience.