Lady Jane's Haircuts for Men- Garner (Cabela Dr)

Best haircut my son has had in a while! The stylist was very detailed and made sure everything was blended perfectly, which is great because my son has thick hair! The customer service was great! We will definitely be back in 3 weeks!

Very nice staff! Good haircut! On my first visit!
I just went back for my 3rd visit, 2nd visit was super great. This visit wast not so great. Stylist was more interested in her phone than my service. Are you guys prices different for every stylist? Today way 10$ more for less service. Last time the lady rinsed my hair after. Was not even an option today. Don’t know if it is a promo thing or what. Did see a guy get his done. Might try a different location next time. Probably not back here.

I originally left a negative review about a very poor phone experience at this location. I want to update my review because Michelle, the manager, reached out to me personally. She was respectful, professional, and apologetic. She acknowledged the situation, shared that she is actively looking into it, and assured me that steps are being taken to improve customer service.

I still feel the original experience should never have happened, especially when I was calling for an important occasion, but I appreciate that Michelle took the time to follow up and make it right. Her response shows that the management here does care about customers.