All Service Heating and Air Conditioning

All Service Heating and Air Conditioning is known for providing reliable HVAC services in Franklin, NC. Since 2004, and under new ownership since 2018, they have been dedicated to offering high-quality heating, cooling, and air conditioning solutions to the Western North Carolina and North Georgia areas. Customers appreciate the team’s professionalism, promptness, and knowledge. The installers, Eli and Russell, are praised for their work, arriving on time, removing old equipment, and installing new TRANE heat pump and furnace systems efficiently. The process was completed in just under two days, with the area left clean. The office staff, including Judy, makes payments easy and clear, while the owner’s team ensures quality service. Customers especially value the care, product expertise, and workmanship, making All Service Heating and Air Conditioning the top choice for HVAC needs in the area.

Recently, All Service installed a mini split and replaced a dual source heat pump. The mini split works fine, but the heat pump had issues initially. The cooling system wouldn't turn on at first, and after days of no response, a technician was dispatched after the owner was contacted directly. The technician managed to get the system to cool, but the fan runs 24/7 unless turned off from the panel. Despite waiting a week for a second technician to diagnose the fan problem, the issue remains unresolved after over a month, leaving the customer with a system that still isn't working properly. The reviews mention that All Service initially fell short but then stepped up by replacing a part from their inventory unit at no extra charge when the original fix didn't work. The owner personally came out to replace the unit with a more expensive Trane at no additional cost, showing commitment to customer satisfaction.

Another customer shared their positive experience, highlighting how Greg handled the pre-installation work along with Judy in the office, both being very organized. The installation was managed by Brian and John, who completed the job quickly and professionally, leaving everything clean and back in place. They even finished ahead of schedule. Customers also praise Brock for carefully diagnosing issues, such as finding a dead motor, and performing thorough, professional work. Overall, customers emphasize the team’s professionalism, quality, and willingness to go above and beyond to ensure satisfaction.