CarStarz is highly regarded for its honest and fair auto service. Customers express great satisfaction with their experiences, noting the friendly staff and efficient processes from quotes to check-out. The shop is known for its willingness to help customers, even on weekends, and for prioritizing their needs despite being busy. They provide timely communication and even transportation for customers when necessary. CarStarz is recommended for its excellent service, clear communication, and fair pricing, making it a reliable choice for auto repairs. The recently added reviews praise the outstanding customer service at CarStarz. Customers appreciate the detailed explanations, reasonable estimates, and the shop's efforts to expedite repairs when needed. They also highlight the professionalism and Southern hospitality of the staff, who have provided rides to customers and fixed issues promptly, even for those who live far away. The reviews emphasize that CarStarz is an honest and fair auto shop that consistently delivers excellent service to its customers.
Outstanding customer service. Had a major time consuming repair. Recently moved to area but had used same facility 20 years ago when Grover had the establishment and received outstanding service then. Took a chance, estimate was reasonable with detailed explanations of what was required, timeline given. Two days prior to date of completion my son asked to borrow truck. Called Bill the manager to see if it could be expedited and he arranged for mechanic to work until 10 at night and come in at 6 to get the repair done. Cost came in below estimate. I live 1 1/2 hours away from establishment but plan using them for future repairs.
We are from Maine and were staying at a hotel in Flat Rock for our son's wedding. We had a gas line leak, and we called mechanics in the area and they all said it would be the next week before they would even look at it. We were praying for an answer, and called CarStarz, and they said to come in right then! They found the problem within minutes and gave all 6 of us a ride back to our hotel! They had our vehicle fixed before check out time for a reasonable price, and they offered to pick us up. They were our answered prayer! They are very professional, great bunch of guys, and a true example of Southern hospitality! Highly recommend!
It's really awesome to once again come across an honest and fair auto shop. Just had my 2014 Focus serviced there and was very satisfied with the whole process from the text quotes, the check-in, check-out and friendliness of the staff. Several of our family members also use this shop and have nothing but good things to say about it. Highly recommend!!!