SERVPRO of Alexander, Caldwell, & Burke Counties

SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is a trusted choice for restoration needs. Their IICRC-certified technicians are professional, courteous, and respond quickly to water damage, mold, fire, and sewage cleanup. Customers praise the team for being kind, sweet, and professional, making tough situations easier to handle. The company also offers commercial cleaning, air duct cleaning, and other services. Customers highlight the team's expertise in minimizing damage, cleaning homes thoroughly, and providing comfort during stressful times. Their responsiveness and customer-focused approach have earned them a good reputation in the community.

Many customers appreciate the quick response and caring attitude of the SERVPRO team. After a recent fire at a home, Tammy arrived within 45 minutes to reassure the family and start work within an hour. Throughout the process, everyone was kind, compassionate, and attentive, working hard each day to clean, repair, and restore the home and belongings. The team’s dedication went beyond expectations, with members like Tammy, Alan, and the subcontractors working tirelessly. The Structure Cleaning Team, including Maribel, Sonia, Katherine, Leyda, Sandra, Raquel, and Joanna, made the interior sparkle. The Textiles Team, with Ingrid, Ana, Dania, and Juana, cleaned clothes and drapes affected by smoke. The team that removed damaged garage parts and attic insulation, such as Johnny, Tony Sr., Tony Jr., and Luis, worked efficiently even on hot days. The office staff, Jennifer and Carla, coordinated everything smoothly. Additional subcontractors, like Coit Cleaning and Jem Clean, also provided excellent service.

Customers also share experiences with cleaning and restoration of vehicles and homes. One customer described how SERVPRO transformed a very dirty van with thorough cleaning of all the nooks and crannies, thanks to Leyda, Johanna, and Raquel. Another shared how Alan West kept them informed during fire and water damage restoration, with special thanks to Leyda, Raquel, and Johana for their deodorizing work to remove smoke smell. The team handled removal of items like carpets and ceilings professionally, leaving no mess. Overall, customers highly recommend SERVPRO for fire, water, smoke damage, and cleaning needs, praising the professionalism and dedication of the staff.