“Kids come first” per their website, but that didn’t prevent our two kids ending up in tears. Admittedly we were a few minutes late to our appointment, we rushed across town to try and get there on time but ended up running in just minutes after our scheduled appointment. The lady at the desk who couldn’t even be bothered to take her headphones off told us we would have to reschedule, they have a 5 minute grace period. Well, after this discussion the time was 5 minutes past our appointment, so we were here prior to that time. There was not one single customer getting a hair cut or waiting for one. It was just us. But alas, we were told by the front desk who relayed from the people hiding in the back no, you need to reschedule. Not to mention in our previous trips we have patiently waited for our turn well past our appointment time. So why is it only one sided? Our kids who were very excited for their hair cuts (usually the service here is better than this experience) cried as we walked back to the car. Kids don’t come first here, we won’t be returning (and I don’t think they care).
Tiffany Young
May 2026
We loved how they were with our son! Will come here from now on !
saranya Capirala
Apr 2026
Have been customers here since 2018 - last two trips did not work -
Skip Goins
Mar 2026
They specialize in youngsters and difficult ones that many stylists will refuse. We bring our son in and he is difficult but getting better. They were very thoughtful. They did not hurry or rush our son. They did an excellent job.
Sk Mehedi Hasan Sarkar
Feb 2026
The stylist name was DARIA and she is terrible BAD. . Our last 2 experiences here were terrible. The hairstylist didn’t care about cleanliness or a decent haircut. We went for our son's haircut. Yesterday's service provider was named Daria. My son was calm and didn’t make any trouble during the haircut. But when we came back to our car, we found she didn’t even used the blower to clean his head. His entire car seat became messy with hairs. I specifically told not to shorten the hairs above the forehead. But she did the opposite. And the neck side shape was terrible as you can see from the picture. We had to use scissor to make it look little better. I will NEVER visit here again.
Shailendra
Jan 2026
I echo the same sentiments which are expressed here in other recent reviews with 3-4 year old’s haircuts. It is absolutely not worth it. The whole reason we go to pigtails is that their stylists are experts especially with the small kids. But unfortunately that’s not the case with this particular location. Avoid if you can.
aditya varma
Dec 2025
Daria is the stylist name - Avoid her at all cost. Very disappointing and upsetting experience
We’ve been taking our 3-year-old son to this location for the past two years and have always had positive experiences. Unfortunately, this visit was completely different.
We couldn’t get an appointment with our usual stylist, Amber, and instead saw Daria. The appointment felt extremely rushed, and her attitude was rude and dismissive. The entire haircut took less than five minutes.
Even though my son was sitting very still, she applied excessive pressure to his neck, which caused him to burst into tears. This has never happened in the past two years with other stylists. The haircut was poorly done and cut too close around his ears—one cut near his ear was bad enough to cause bleeding.
To make matters worse, she did not clean him afterward—no brushing off loose hair and no blow-dry to clear hair from his neck or face.
As a parent, this was extremely upsetting. A haircut for a small child should be handled with care, patience, and basic hygiene. I would strongly recommend avoiding this stylist. Zero skill and terrible professionalism.
Андрей K
Dec 2025
Appointment rescheduled two days in a row. First time with a phone call. Second time when I already showed up.
Hector
Nov 2025
Not the best service The have a very hypocritical rule -if you are 5 min late they re- schedule your appointment mean while I have waited over 20 minutes after my appointment time -making me late for work because they were not ready for me . Very poor way to treat your customers But we won’t be back
C Winterfell
Nov 2025
Katrina did a great job on my son's first haircut. She made us feel very comfortable. He loved the firetruck seat, bubbles, and toy chest. He was not a fan of the clippers but it didn't last long. It's a bit expensive but worth it for his first time.
Chris Watkins
“Kids come first” per their website, but that didn’t prevent our two kids ending up in tears. Admittedly we were a few minutes late to our appointment, we rushed across town to try and get there on time but ended up running in just minutes after our scheduled appointment. The lady at the desk who couldn’t even be bothered to take her headphones off told us we would have to reschedule, they have a 5 minute grace period. Well, after this discussion the time was 5 minutes past our appointment, so we were here prior to that time. There was not one single customer getting a hair cut or waiting for one. It was just us. But alas, we were told by the front desk who relayed from the people hiding in the back no, you need to reschedule. Not to mention in our previous trips we have patiently waited for our turn well past our appointment time. So why is it only one sided? Our kids who were very excited for their hair cuts (usually the service here is better than this experience) cried as we walked back to the car. Kids don’t come first here, we won’t be returning (and I don’t think they care).
Tiffany Young
We loved how they were with our son! Will come here from now on !
saranya Capirala
Have been customers here since 2018 - last two trips did not work -
Skip Goins
They specialize in youngsters and difficult ones that many stylists will refuse. We bring our son in and he is difficult but getting better. They were very thoughtful. They did not hurry or rush our son. They did an excellent job.
Sk Mehedi Hasan Sarkar
The stylist name was DARIA and she is terrible BAD. . Our last 2 experiences here were terrible. The hairstylist didn’t care about cleanliness or a decent haircut. We went for our son's haircut. Yesterday's service provider was named Daria. My son was calm and didn’t make any trouble during the haircut. But when we came back to our car, we found she didn’t even used the blower to clean his head. His entire car seat became messy with hairs. I specifically told not to shorten the hairs above the forehead. But she did the opposite. And the neck side shape was terrible as you can see from the picture. We had to use scissor to make it look little better. I will NEVER visit here again.
Shailendra
I echo the same sentiments which are expressed here in other recent reviews with 3-4 year old’s haircuts. It is absolutely not worth it. The whole reason we go to pigtails is that their stylists are experts especially with the small kids. But unfortunately that’s not the case with this particular location. Avoid if you can.
aditya varma
Daria is the stylist name - Avoid her at all cost. Very disappointing and upsetting experience
We’ve been taking our 3-year-old son to this location for the past two years and have always had positive experiences. Unfortunately, this visit was completely different.
We couldn’t get an appointment with our usual stylist, Amber, and instead saw Daria. The appointment felt extremely rushed, and her attitude was rude and dismissive. The entire haircut took less than five minutes.
Even though my son was sitting very still, she applied excessive pressure to his neck, which caused him to burst into tears. This has never happened in the past two years with other stylists. The haircut was poorly done and cut too close around his ears—one cut near his ear was bad enough to cause bleeding.
To make matters worse, she did not clean him afterward—no brushing off loose hair and no blow-dry to clear hair from his neck or face.
As a parent, this was extremely upsetting. A haircut for a small child should be handled with care, patience, and basic hygiene. I would strongly recommend avoiding this stylist. Zero skill and terrible professionalism.
Андрей K
Appointment rescheduled two days in a row. First time with a phone call. Second time when I already showed up.
Hector
Not the best service
The have a very hypocritical rule -if you are 5 min late they re- schedule your appointment mean while I have waited over 20 minutes after my appointment time -making me late for work because they were not ready for me .
Very poor way to treat your customers
But we won’t be back
C Winterfell
Katrina did a great job on my son's first haircut. She made us feel very comfortable. He loved the firetruck seat, bubbles, and toy chest. He was not a fan of the clippers but it didn't last long. It's a bit expensive but worth it for his first time.