About PetSmart
Reviews for PetSmart
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a well-known pet supply and services retailer, offering a wide range of products and services for various pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals. The store has an excellent selection of products and provides services such as dog training, grooming, boarding, and adoption. The management and staff at this particular PetSmart location are highly commended for their exceptional customer service. The store manager and assistant store manager are praised for their dedication to ensuring all animals, associates, and customers are well taken care of. Customer service representatives are also highly regarded for their kindness, helpfulness, and attentiveness. They are known to make the process of reporting issues or concerns seamless and go the extra mile to check on the well-being of the pets. For example, a recent customer highlighted the friendliness and knowledge of a representative who provided significant help over the phone and in-store. The grooming services, particularly from staff members like Madysen, are highly recommended. Customers have shared their happiness with the grooming experience, noting the detailed care and passion shown by the groomers, making it enjoyable for both pets and their owners. In summary, PetSmart is a great place to shop for all pet needs, with exceptional customer service and attention to detail provided by its management and staff. The clean store and friendly atmosphere contribute to a positive shopping experience for all pet owners.
I had such a great experience at this PetSmart thanks to Aaron! I’m a first-time dog owner, and I was honestly overwhelmed because I wanted to make sure I got everything my puppy would need. The puppy actually stays at my workplace, and I’ll be taking care of him every day, so this is a big responsibility for me.
Aaron took the time to answer all of my questions, explain what I needed, and helped me choose the right food and supplies without making me feel rushed or pressured. He was patient, knowledgeable, and genuinely cared about helping me make the best choices for my puppy.
Customer service like this is hard to find these days, and Aaron...read full review
6/11/2026
I came here in search of the perfect birthday present for my daughter.
Just last week she was talking about how her and her friends were just talking about how cute ghost shrimp are. Ryan was absolute pleasure in helping me create what is sure to be an epic moment with my kid & for that I cannot thank you enough PetsSmart.
Ryan is a valuable asset to the company and deserves his roses and praise for his dedication to helping customers have positive shopping experiences. Not to take away from any of the team members that work here, but today was Ryan was my Pets Smart Hero & helped come up with the perfect last mintue gift idea. He also suggested...read full review
Ive brought my puppy here several times to be groomed. However I took her 2 days ago my puppy went from looking like a poodle to a hairless cat! She's completely unrecognizable. I asked Tori to leave fur on top so I could put her bows in she attempted to convince me she did but its so short nothing can be attached. I told her she was afraid of the dryer they usually air dry her. She put her in the dryer anyway. And they failed to notify me 45 minutes after she was done.
She cut her down so short she can no longer regulate her body temperature. She's always shivering she has to wear clothes. She refuses to go outside to potty because it too cold. Ill stick to the...read full review