My first visit to this particular location. Everything from entry to service to exit was fantastic.
Gloria Ortiz
Jun 2025
I was pleased with the service at Massage Envy. The staff and new manager were professional and friendly. I thoroughly enjoyed my massage. It was good and very relaxing. Thank you for a great service!
Kristen Rhoda
May 2025
Ashley is AMAZING! I’ve never had a facial anywhere before today, but I couldn’t possibly ask for a better first experience. I would recommend her to everyone. Also Josh’s kindness over the phone and while checking in was really refreshing. I’ll definitely be back!
Jessica Willis
Feb 2025
Ashley was amazing for my 90 minute facial!! So relaxing, she is very skilled. I’ve been a member for over 10 years and gone to many locations, she’s excellent.
The 4 star is due to receptionist service. What a shame. Entitled, rude and unhelpful. When I walked out, relaxed and with my water cup, as I have dozens of times before, she had the tip screen pulled up and just pointed to it- I had to say ‘is this for my service?’ Of course I tipped 25% but wanted to be sure it was for me and not someone else. She didn’t say a word. I had finished my water cup and left it on the counter. I was walking out and she says ‘ Ma’am- the trash is right over there’ and pointed to the small trash can by the door. . Of course it’s my responsibility to handle my own trash, but that’s the only words that she is able to say at all in our entire interaction? Typically they offer to toss my cup, offer facial products and next appointments, etc. Worse service I’ve had at a ME.
Teri Lavallee
Sep 2024
I showed up 20 minutes early. I sat and waited in their lounge for 35 minutes. When I asked the front desk if my masseuse was running late, she went to get him.
After going into the room the masseuse tells me there is a problem and I need to go back to the front desk. I speak to the receptionist and she tells me none of my paperwork saved. I fill it out and go back to the room. The masseuse then tells me I can’t get a massage because he doesn’t have time before his next client.
They offer to rebook and give me a free upgrade ($15-20 value).
Will NOT be returning here.
Kathy Ames
Feb 2024
Melissa H is incredible! I have been going to her for facials and I am thrilled at the results. I HIGHLY recommend her!!!
Lindsey Dasher
Dec 2023
I am writing this review for the sole purpose of cautioning others before relying upon this location for a guaranteed massage if you need one. I booked an appointment online in advance for 11/22 due to experiencing pretty bad muscular shoulder pain and needing a deep tissue massage. I received a call/voicemail the day before the appointment (11/21) only asking me to call them back to confirm the appointment. I called back to confirm, spoke with a live person at the location 24 hours prior to the appointment time, and was suddenly told that they were "trying to get out of there early" the next day (it would be the day before Thanksgiving) and asked if I could move my appointment to 3pm instead of 4pm to accommodate their departure. I agreed, changed my work schedule, and moved the appointment. The next day, just a few hours before the scheduled 3pm appointment, I got a call telling me that they were closing early for the day and could no longer accommodate a 3pm appointment. When I protested because this appointment had literally just been moved and confirmed the day before, they transferred me to who I assume was the manager, who told me two different variations of why they needed to cancel my appointment: (1) They have decided to close early today so their computer system would no longer be operational at my scheduled time (which makes literally zero sense for a corporate chain), and/or (2) I booked online and there were two other appointments booked on top of my now 3pm appointment, which is "a common problem with their online booking system" (again, makes very little sense for a corporate chain with 1,150 franchises nationwide). When I sought clarity as to which issue was the actual issue with my appointment, after it had been moved and confirmed the day before, I was told that both issues were actually the issue and that she was going to have to cancel the other two appointments for other customers as well. She offered to reschedule my appointment to the weekend, when I am unavailable (again, holiday weekend), and then essentially just said to just come in today anyway and that she would make someone stick around and figure it out. Not really an appealing option to receive a massage from someone who now knows I am the only person standing between them and going home early. I'm also no longer inclined to rely upon them for a guaranteed appointment time (either now or in the future), nor do I trust them to honor a commitment. I cancelled the appointment and won't be rescheduling. I'd be curious as to whether their corporate folks are aware that their franchisees decide to randomly close early and turn away business. I totally understand and support giving your employees time off to prepare for Thanksgiving - but please try to employ better business practices, communicate better (well in advance if there is an issue), and don't leave people who are counting on your services in the lurch.
Leslie Kellam
Sep 2023
Kelly is the best!
Amy E.
Mar 2023
The massage was fine however I was charged $75 for an hour massage per what the website says. I paid with a gift card and put the tip on my credit card. I wanted to tip 20% however when I looked at my receipt I was charged 20% on $125.00. When I called to ask about it I was told I was charged $75 for the hour massage but required to tip on the "non member" rate which was $125. I will not be going back.
Dec 2022
Booked massage on app with profile that has been active for years. It said amount due was $75 for 60 min massage with money due at appointment. Massage went from 5:04-543. Always expect to lose some time but Our initial chat took about a minute, and was unrobed in less than a minute. Therapist was gone for literally 8 minutes. Wasn’t happy when it ended 17 minutes before hour was up. Massage was ok, nothing special. Go to check out and the kid tells me it’s $125 plus tip. I explained that I booked it on the app and it said $75. He then said that’s only for new clients, and I’ve been a customer for years so that doesn’t apply to me. I expressed my frustration and he clicked buttons for a few seconds and said there was nothing he could do. STAY AWAY!! Have NEVER received a massage worth $75 from a massage envy let alone $125
Darin Morton
My first visit to this particular location. Everything from entry to service to exit was fantastic.
Gloria Ortiz
I was pleased with the service at Massage Envy. The staff and new manager were professional and friendly. I thoroughly enjoyed my massage. It was good and very relaxing. Thank you for a great service!
Kristen Rhoda
Ashley is AMAZING! I’ve never had a facial anywhere before today, but I couldn’t possibly ask for a better first experience. I would recommend her to everyone. Also Josh’s kindness over the phone and while checking in was really refreshing. I’ll definitely be back!
Jessica Willis
Ashley was amazing for my 90 minute facial!! So relaxing, she is very skilled. I’ve been a member for over 10 years and gone to many locations, she’s excellent.
The 4 star is due to receptionist service. What a shame. Entitled, rude and unhelpful. When I walked out, relaxed and with my water cup, as I have dozens of times before, she had the tip
screen pulled up and just pointed to it- I had to say ‘is this for my service?’ Of course I tipped 25% but wanted to be sure it was for me and not someone else. She didn’t say a word. I had finished my water cup and left it on the counter. I was walking out and she says ‘ Ma’am- the trash is right over there’ and pointed to the small trash can by the door. . Of course it’s my responsibility to handle my own trash, but that’s the only words that she is able to say at all in our entire interaction? Typically they offer to toss my cup, offer facial products and next appointments, etc. Worse service I’ve had at a ME.
Teri Lavallee
I showed up 20 minutes early. I sat and waited in their lounge for 35 minutes. When I asked the front desk if my masseuse was running late, she went to get him.
After going into the room the masseuse tells me there is a problem and I need to go back to the front desk. I speak to the receptionist and she tells me none of my paperwork saved. I fill it out and go back to the room. The masseuse then tells me I can’t get a massage because he doesn’t have time before his next client.
They offer to rebook and give me a free upgrade ($15-20 value).
Will NOT be returning here.
Kathy Ames
Melissa H is incredible! I have been going to her for facials and I am thrilled at the results. I HIGHLY recommend her!!!
Lindsey Dasher
I am writing this review for the sole purpose of cautioning others before relying upon this location for a guaranteed massage if you need one. I booked an appointment online in advance for 11/22 due to experiencing pretty bad muscular shoulder pain and needing a deep tissue massage. I received a call/voicemail the day before the appointment (11/21) only asking me to call them back to confirm the appointment. I called back to confirm, spoke with a live person at the location 24 hours prior to the appointment time, and was suddenly told that they were "trying to get out of there early" the next day (it would be the day before Thanksgiving) and asked if I could move my appointment to 3pm instead of 4pm to accommodate their departure. I agreed, changed my work schedule, and moved the appointment. The next day, just a few hours before the scheduled 3pm appointment, I got a call telling me that they were closing early for the day and could no longer accommodate a 3pm appointment. When I protested because this appointment had literally just been moved and confirmed the day before, they transferred me to who I assume was the manager, who told me two different variations of why they needed to cancel my appointment: (1) They have decided to close early today so their computer system would no longer be operational at my scheduled time (which makes literally zero sense for a corporate chain), and/or (2) I booked online and there were two other appointments booked on top of my now 3pm appointment, which is "a common problem with their online booking system" (again, makes very little sense for a corporate chain with 1,150 franchises nationwide). When I sought clarity as to which issue was the actual issue with my appointment, after it had been moved and confirmed the day before, I was told that both issues were actually the issue and that she was going to have to cancel the other two appointments for other customers as well. She offered to reschedule my appointment to the weekend, when I am unavailable (again, holiday weekend), and then essentially just said to just come in today anyway and that she would make someone stick around and figure it out. Not really an appealing option to receive a massage from someone who now knows I am the only person standing between them and going home early. I'm also no longer inclined to rely upon them for a guaranteed appointment time (either now or in the future), nor do I trust them to honor a commitment. I cancelled the appointment and won't be rescheduling. I'd be curious as to whether their corporate folks are aware that their franchisees decide to randomly close early and turn away business. I totally understand and support giving your employees time off to prepare for Thanksgiving - but please try to employ better business practices, communicate better (well in advance if there is an issue), and don't leave people who are counting on your services in the lurch.
Leslie Kellam
Kelly is the best!
Amy E.
The massage was fine however I was charged $75 for an hour massage per what the website says. I paid with a gift card and put the tip on my credit card. I wanted to tip 20% however when I looked at my receipt I was charged 20% on $125.00. When I called to ask about it I was told I was charged $75 for the hour massage but required to tip on the "non member" rate which was $125. I will not be going back.
Booked massage on app with profile that has been active for years. It said amount due was $75 for 60 min massage with money due at appointment. Massage went from 5:04-543. Always expect to lose some time but Our initial chat took about a minute, and was unrobed in less than a minute. Therapist was gone for literally 8 minutes. Wasn’t happy when it ended 17 minutes before hour was up. Massage was ok, nothing special. Go to check out and the kid tells me it’s $125 plus tip. I explained that I booked it on the app and it said $75. He then said that’s only for new clients, and I’ve been a customer for years so that doesn’t apply to me. I expressed my frustration and he clicked buttons for a few seconds and said there was nothing he could do. STAY AWAY!! Have NEVER received a massage worth $75 from a massage envy let alone $125