About Internal Revenue Service (IRS) Taxpayer Assistance Center
The Internal Revenue Service (IRS) Taxpayer Assistance Center has received positive feedback from visitors despite some negative reviews. Customers report pleasant experiences, noting friendly security staff and kind, professional specialists who efficiently resolve issues. Many appreciated the quick service and helpful communication, including effective call center support. Visitors are encouraged to approach their appointments with a positive attitude, as the center aims to provide helpful assistance and solutions to tax-related problems. Overall, the center seems to offer a supportive environment for taxpayers.
I am extremely disappointed and frustrated with my experience trying to resolve an issue with the IRS. I have made countless attempts to reach someone who can actually help me, only to be bounced from one department to another, placed on hold for hours at a time, disconnected, or told that the system is not working.
As taxpayers, we are expected to meet deadlines, provide documentation, and pay what is owed, but when we need assistance resolving an issue, it often feels impossible to get a response or speak with someone who can help. This is especially frustrating when the IRS has the authority to take money from people, yet the process for getting answers or correcting...read full review
They give you a number to call and make an appointment , when you call i, the robot hangs up on you, so how am i supposed to make an appointment??? Like why how does it even make sense??? It’s just stupid, and annoying, why is the office even there if they can’t help tax payers??? Like just shut it down , it’s useless.
I don’t understand how I could be on hold for an hour and 39 minutes, sounds like someone picked up and they won’t talk. I then try calling from another phone and then get told the lines are too busy to please try calling again 😡