My son has been a consistent customer at this barbershop — always respectful, paying for services, and tipping. Recently he received a haircut that was uneven and not what he requested. The barbershop was asked before hand could they complete the scope of service and said they could . He calmly reached out to express his dissatisfaction.
He was told he would need to return to the shop for a correction. However, returning would require him to spend additional money on transportation, and he did not feel comfortable doing so. When he expressed those financial concerns and asked for an alternative solution, his concerns were dismissed multiple times.
As his mother, I called to advocate for him and to seek a reasonable middle ground. I suggested allowing him to send a video of the haircut so they could review the issue without further financial burden. When that was resisted, I asked that if they believed the work could be corrected, perhaps they could provide transportation for him to return so they could evaluate and fix their work.
The response I received was, “If you’re his mother, why don’t you invest in him coming back?” — which shifted responsibility for their service back onto our household. The tone of that exchange was disappointing and dismissive.
During our approximately four-minute conversation, I expressed frustration and used one strong word. The call was then ended by the shop. Immediately afterward, the shop began repeatedly calling my son directly, which felt inappropriate given the situation.
What disappointed me most was not just the haircut — it was the handling of a young man respectfully advocating for himself.
We often say we want young men to use their voices, set boundaries, and handle conflict calmly. When they do, they should be met with professionalism, respect, and a willingness to work toward resolution.
Customer service is more than policy. It is communication, accountability, and meeting people halfway when concerns are raised. At times, the interaction felt more focused on protecting the transaction than resolving the concern — a reminder of how often, in our culture, cash rules everything around us.
I hope this business reflects on how it responds when young people advocate for themselves. That is how cycles change — through respect, responsibility, and mutual understanding.
Nikole \u0026 Lynden Bunker
Nov 2025
one of the hardest parts about moving is finding a new barber shop. All the guys working here were welcoming and a joy to talk with. They gave me an excellent and quick cut. I will definitely be going back.
Ralphell Holliday
Oct 2025
First time visiting, was here for Cowboys vs. Panthers game and needed a trim. I walked in with Cowboys apparel and everyone looked at me like I was lost lol. Great conversation about how the gane was going to go and things of that nature. Just when I thought things couldn't get worse, found out owner/barber is a Duke fan. Very nice people and great environment.Gene and his son are great people!
James Goodman
Mar 2025
Very enlighten and pleasant. My spirit is lifted on every visit. May God be the glory
Sen M
Jan 2025
Inexplicably cut my beard half off. I just wanted the neck hairs trimmed away. As far as the haircut, took off much more than just half as I requested. If you want to keep your hair long, do not come here. Even with clear instructions it will not help. Barber starts cutting and gets razor happy. Took months to grow out my beard, just for the barber to ruin it. Terrible listening skills.
Calvin Felder
Jun 2024
Great service, wonderful people.
Shena riding Hunter
Aug 2023
Always rushing for no reason and they do half jobs
Domingo B
Aug 2023
Mr. Winchester is a wonderful barber & I have known him for many years
A Cobra
May 2023
Woodie gets it done. New to Charlotte and needed a cut on a Monday and he does not disappoint and has made himself a new regular. Highly recommend
Kenneth Redfern
Mar 2023
They did a great job on my hair and my lady got a line up. Fast, friendly and courteous.
Brandi Leigh
My son has been a consistent customer at this barbershop — always respectful, paying for services, and tipping. Recently he received a haircut that was uneven and not what he requested. The barbershop was asked before hand could they complete the scope of service and said they could . He calmly reached out to express his dissatisfaction.
He was told he would need to return to the shop for a correction. However, returning would require him to spend additional money on transportation, and he did not feel comfortable doing so. When he expressed those financial concerns and asked for an alternative solution, his concerns were dismissed multiple times.
As his mother, I called to advocate for him and to seek a reasonable middle ground. I suggested allowing him to send a video of the haircut so they could review the issue without further financial burden. When that was resisted, I asked that if they believed the work could be corrected, perhaps they could provide transportation for him to return so they could evaluate and fix their work.
The response I received was, “If you’re his mother, why don’t you invest in him coming back?” — which shifted responsibility for their service back onto our household. The tone of that exchange was disappointing and dismissive.
During our approximately four-minute conversation, I expressed frustration and used one strong word. The call was then ended by the shop. Immediately afterward, the shop began repeatedly calling my son directly, which felt inappropriate given the situation.
What disappointed me most was not just the haircut — it was the handling of a young man respectfully advocating for himself.
We often say we want young men to use their voices, set boundaries, and handle conflict calmly. When they do, they should be met with professionalism, respect, and a willingness to work toward resolution.
Customer service is more than policy. It is communication, accountability, and meeting people halfway when concerns are raised. At times, the interaction felt more focused on protecting the transaction than resolving the concern — a reminder of how often, in our culture, cash rules everything around us.
I hope this business reflects on how it responds when young people advocate for themselves. That is how cycles change — through respect, responsibility, and mutual understanding.
Nikole \u0026 Lynden Bunker
one of the hardest parts about moving is finding a new barber shop. All the guys working here were welcoming and a joy to talk with. They gave me an excellent and quick cut. I will definitely be going back.
Ralphell Holliday
First time visiting, was here for Cowboys vs. Panthers game and needed a trim. I walked in with Cowboys apparel and everyone looked at me like I was lost lol. Great conversation about how the gane was going to go and things of that nature. Just when I thought things couldn't get worse, found out owner/barber is a Duke fan. Very nice people and great environment.Gene and his son are great people!
James Goodman
Very enlighten and pleasant. My spirit is lifted on every visit. May God be the glory
Sen M
Inexplicably cut my beard half off. I just wanted the neck hairs trimmed away. As far as the haircut, took off much more than just half as I requested. If you want to keep your hair long, do not come here. Even with clear instructions it will not help. Barber starts cutting and gets razor happy. Took months to grow out my beard, just for the barber to ruin it. Terrible listening skills.
Calvin Felder
Great service, wonderful people.
Shena riding Hunter
Always rushing for no reason and they do half jobs
Domingo B
Mr. Winchester is a wonderful barber & I have known him for many years
A Cobra
Woodie gets it done. New to Charlotte and needed a cut on a Monday and he does not disappoint and has made himself a new regular. Highly recommend
Kenneth Redfern
They did a great job on my hair and my lady got a line up. Fast, friendly and courteous.