About Best Shoe Cleaner Luggage Repair & Handbag Shoe Repair Shop
Best Shoe Cleaner Luggage Repair & Handbag Shoe Repair Shop offers high-quality repair services for luxury leather goods, luggage, and footwear. This appointment-only shop provides handmade, hand-stitched, and handcrafted restoration services, including shoe repair, luggage repair, zipper repair, and leather goods restoration. Mr. Crump delivers long-lasting, artisanal results with great attention to detail. He does excellent and quality work, is fair and upfront about his prices and processes, and is very thorough. Customers praise the shop's ability to restore items to better-than-new condition. He is a marksman in everything he repairs and truly values his end-product. Customers can expect professional, no-nonsense service and are encouraged to follow the directions provided.
Incredibly rude and dismissive , kept complaining about the quality of my shoes and the original manufacturer. Made me feel like I was genuinely inconveniencing him by bringing my business to him? Kept asking me why I came? And then when I showed a little bit of a concern about the price ($287- for a leather jacket conditioning and to add rubber to the heel of my shoes) he kicked me out and started saying how his prices are online ( they aren’t ) and how he doesn’t work for free ( no one asked u to lol)
Honestly I wanted to give him the benefit of the doubt multiple times but he insisted on being incredibly difficult to work with and rude.
Oct 2025
1.0★☆☆☆☆
I set up a consultation about fixing the strap and zipper of my golf bag. After around 10-15 minutes of talking about the item and how to fix it, he gives me the quoted price. Side note, he does not give quotes on his website or anywhere, you are to just guess a price and hope that it is in your budget. The price he gave me was around the price it would have been to buy a brand new golf bag, even if I did ask for an express repair. I told him this and he said “well what did you expect to pay”. He rudely asked me to leave and I said many times that I was very sorry for wasting his time. Even after I said I was sorry many times he was still very rude to me. If he doesn’t… read full review
Sep 2025
1.0★☆☆☆☆
I called this business attempting to get a repair. He was extremely rude and unprofessional from the onset of the conversation. He told me my voice sounded familiar and he had better things to do. I have never been so disrespected in my life. Now that I'm looking at other reviews, I see this is a trend. I would not recommend him to a single soul
