Andy Lewis Heating & Air Conditioning

Andy Lewis Heating & Air Conditioning is a Charlotte-based company serving clients since 1994. They specialize in providing technically superior heating and air conditioning services and installing a variety of systems and brands. The company prides itself on its commitment to fair and respectful treatment of all clients. Customers consistently praise the friendly and helpful service from both the office staff and the technicians. Technicians are described as professional, thorough, and skilled, providing peace of mind and assurance about the safety and efficiency of heating systems. They are also very conscientious about closing and locking outside doors after completing work, which is especially appreciated by pet owners. Technicians like Garrett are known for being friendly, patient, and thorough, taking the time to explain everything involved in repairs and inspections. Customers have noted that Garrett and other technicians clearly communicate what needs to be done and efficiently get the job done, ensuring that the HVAC system performs perfectly. Whether it’s a simple annual air conditioner check-up or troubleshooting a thermostat error, the team’s attention to detail and professionalism consistently impresses clients. In addition to heating and cooling services, the company has received positive feedback for their prompt and knowledgeable customer support. Bethany, for example, quickly resolved an issue with a thermostat, turning a frustrating experience into a pleasant one. Customers appreciate technicians like Leo, who are thorough, explain repairs clearly, and ensure the work is done correctly. However, some clients have expressed frustration over frequent AC problems in new builds, with issues recurring within a month, and long wait times for service appointments. Despite these concerns, many customers remain satisfied with the professionalism and care shown by the team.