Our Lincoln Navigator took a large rock to the windshield driving through Atlanta, causing major/multiple cracks across our windshield. We immediately phoned Safelite. The customer service we received from that call through completion of the replacement was exceptional!! Due to our travels it was difficult to fit in an appointment, but the Safelite reps worked tirelessly with us to find the best appointment and location for the replacement. On the day of the appointment, it rained unexpectedly, and we had nowhere to provide cover to complete the service. However our tech, Michael (from the Asheville, NC office) encouraged me to think creatively to find a location and stayed with us for 30 minutes while we found a solution. He then drove an additional 15 minutes to a local garage where we could safely under cover complete the work. Michael willingness to think outside of the box and go the extra yard was unexpected and extremely refreshing! As the owner of Yonder Luxury Vacation Rentals, we subscribe to the policy of "exceptional hospitality", which basically means we will look to do everything and anything to create the best guest experience for our customers; so, it was refreshing to see Michael & Safelite exhibit that same exceptional customer service to us!! HIGHLY recommend using Safelite!!!
Jul 2022
Drop n go service finished in a few hours. The glass was very expensive. They left a little black scuff that wiped away easily. They cleaned up a little trash and organized a few things. The view is great!
Our Lincoln Navigator took a large rock to the windshield driving through Atlanta, causing major/multiple cracks across our windshield. We immediately phoned Safelite. The customer service we received from that call through completion of the replacement was exceptional!! Due to our travels it was difficult to fit in an appointment, but the Safelite reps worked tirelessly with us to find the best appointment and location for the replacement. On the day of the appointment, it rained unexpectedly, and we had nowhere to provide cover to complete the service. However our tech, Michael (from the Asheville, NC office) encouraged me to think creatively to find a location and stayed with us for 30 minutes while we found a solution. He then drove an additional 15 minutes to a local garage where we could safely under cover complete the work. Michael willingness to think outside of the box and go the extra yard was unexpected and extremely refreshing! As the owner of Yonder Luxury Vacation Rentals, we subscribe to the policy of "exceptional hospitality", which basically means we will look to do everything and anything to create the best guest experience for our customers; so, it was refreshing to see Michael & Safelite exhibit that same exceptional customer service to us!! HIGHLY recommend using Safelite!!!
Drop n go service finished in a few hours. The glass was very expensive. They left a little black scuff that wiped away easily. They cleaned up a little trash and organized a few things. The view is great!