The veternians lack respect for the owners. They rarely introduce themselves to you. I appreciate that they like to connect with the pets. My overall opinion on care + experience is mediocre.
Merry Ann Cutler
Dec 2025
Dr Merriman has loved and cared for our pups for years. Sure wish we kind find doctors for humans that cared about us like he does.
Mr Zhamorro
Nov 2025
Very nice place with a very kind staff. Everything was safe and quick. Very professional.
Christy D.
Nov 2025
Took my dog to have his teeth cleaned. They did a great job!
Ficherman A
Sep 2025
Brian is excellent! Dog groomer.
Lisa Levings
Sep 2025
Make sure you ask any question you need to. They don’t offer up info. It’s not their job
B T
Jul 2025
Extremely disappointed with the lack of empathy and respect for our pup and for us as customers. About a week ago, we brought in our pup for a routine grooming, the third time she’s been in. The first two times were fine, we were satisfied.
This visit was a disaster. She’s a bernese/standard poodle mix and had a little bit of matted hair around her collar area and her back legs. We specifically asked just to go short where the matted hair was and NOT shave her. Well, when we showed up to get her, we didn’t recognize her. Completely shaved everywhere on her body but left the tail long(?!) and trimmed her face like a schnauzer.
For me, worse than getting something completely different than what we asked for was the response we got when we did voice our concerns to the groomer and the manager. They were both unapologetic, stood their ground, and denied that we told them not to shave her. They said, “it’s what any other groomer would do too.” Zero remorse, no apology, only resistance and insistence that they were right and we were wrong.
I wouldn’t be writing this review had they just took ownership of the mistake they made and expressed apologies and empathy for making our dog look unrecognizable and far from what we asked. The manager on duty was too busy to talk to us the first time we called so called back later in the afternoon. She was rude and when we asked her who her boss was she stated that her mother was the owner, making it very clear that we had no further recourse. They offered a partial refund, saying we still had to pay since they washed her and wanting to prove that by asking us if she smelled good.
I work in customer service and know that even if we as a company feel like we haven’t done anything wrong, you STILL apologize and hear the customer out. You don’t shut them down and ignore their concerns. Needless to say, they were in the wrong but were still unable to express any sort of empathy.
It felt like we didn’t matter and that our pup certainly didn’t matter either.
I’d caution all to beware that you might not get what you ask for here, and if you don’t, don’t expect to them to listen to your concerns or show any kind of customer service.,
William Gehling
Jul 2025
Beware. If you’re looking for compassionate and professional grooming services for your pet, you may want to consider another groomer. I brought my 9 month old Bernedoodle last week for a grooming (which includes a wash, cut and nail trim) and was left with a completely buzzed dog. I never asked for my dog to be shaved down to the skin. I asked for my dog’s matted hair to be cut and the rest of her fur to be trimmed. If that wasn’t something that would be possible, a phone call from the groomer would have been appropriate to ask for permission or options for the grooming. Instead, I was left in shock and disbelief when I picked up my dog. I couldn’t even recognize her. See photos.
I spoke with both the groomer, Cameron, and the manager, Jenny, and was met with resistance. Not only did they not express any remorse for the services provided, they were both adamant that I agreed to have my dog buzzed because of the matted hair. To “remedy” the situation, they authorized a refund of 50% as I was unhappy with the grooming service but my puppy still had a wash and nail trim. I was baffled by the utter lack of compassion for the horrible customer experience they have provided and wish no one else will ever endure what I went through.
Also, I did ask for information from the manager on the owner of Town and Country and was told it was her mother. Therefore there was no other option but to write this review.
Sue Montana
Jun 2025
First daycare visit. My dog seemed ok when I picked him up.
Thomas Vallee
amazing place. great staff. very accommodating
Christian Muller
The veternians lack respect for the owners. They rarely introduce themselves to you. I appreciate that they like to connect with the pets. My overall opinion on care + experience is mediocre.
Merry Ann Cutler
Dr Merriman has loved and cared for our pups for years. Sure wish we kind find doctors for humans that cared about us like he does.
Mr Zhamorro
Very nice place with a very kind staff. Everything was safe and quick. Very professional.
Christy D.
Took my dog to have his teeth cleaned. They did a great job!
Ficherman A
Brian is excellent! Dog groomer.
Lisa Levings
Make sure you ask any question you need to. They don’t offer up info. It’s not their job
B T
Extremely disappointed with the lack of empathy and respect for our pup and for us as customers. About a week ago, we brought in our pup for a routine grooming, the third time she’s been in. The first two times were fine, we were satisfied.
This visit was a disaster. She’s a bernese/standard poodle mix and had a little bit of matted hair around her collar area and her back legs. We specifically asked just to go short where the matted hair was and NOT shave her. Well, when we showed up to get her, we didn’t recognize her. Completely shaved everywhere on her body but left the tail long(?!) and trimmed her face like a schnauzer.
For me, worse than getting something completely different than what we asked for was the response we got when we did voice our concerns to the groomer and the manager. They were both unapologetic, stood their ground, and denied that we told them not to shave her. They said, “it’s what any other groomer would do too.” Zero remorse, no apology, only resistance and insistence that they were right and we were wrong.
I wouldn’t be writing this review had they just took ownership of the mistake they made and expressed apologies and empathy for making our dog look unrecognizable and far from what we asked. The manager on duty was too busy to talk to us the first time we called so called back later in the afternoon. She was rude and when we asked her who her boss was she stated that her mother was the owner, making it very clear that we had no further recourse. They offered a partial refund, saying we still had to pay since they washed her and wanting to prove that by asking us if she smelled good.
I work in customer service and know that even if we as a company feel like we haven’t done anything wrong, you STILL apologize and hear the customer out. You don’t shut them down and ignore their concerns. Needless to say, they were in the wrong but were still unable to express any sort of empathy.
It felt like we didn’t matter and that our pup certainly didn’t matter either.
I’d caution all to beware that you might not get what you ask for here, and if you don’t, don’t expect to them to listen to your concerns or show any kind of customer service.,
William Gehling
Beware. If you’re looking for compassionate and professional grooming services for your pet, you may want to consider another groomer. I brought my 9 month old Bernedoodle last week for a grooming (which includes a wash, cut and nail trim) and was left with a completely buzzed dog. I never asked for my dog to be shaved down to the skin. I asked for my dog’s matted hair to be cut and the rest of her fur to be trimmed. If that wasn’t something that would be possible, a phone call from the groomer would have been appropriate to ask for permission or options for the grooming. Instead, I was left in shock and disbelief when I picked up my dog. I couldn’t even recognize her. See photos.
I spoke with both the groomer, Cameron, and the manager, Jenny, and was met with resistance. Not only did they not express any remorse for the services provided, they were both adamant that I agreed to have my dog buzzed because of the matted hair. To “remedy” the situation, they authorized a refund of 50% as I was unhappy with the grooming service but my puppy still had a wash and nail trim. I was baffled by the utter lack of compassion for the horrible customer experience they have provided and wish no one else will ever endure what I went through.
Also, I did ask for information from the manager on the owner of Town and Country and was told it was her mother. Therefore there was no other option but to write this review.
Sue Montana
First daycare visit. My dog seemed ok when I picked him up.