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Spoke with Brissa and she was able to replace my existing bin. She was very sweet and helpful! AND they dropped a new one off before scheduled time! Great customer service since I have been with them and I will continue to recommend their services to family and friends!
I am only giving this company two stars because the co-owner, Dominique, has outstanding customer service and was diligent in responding to my initial complaint. Unfortunately, after speaking to her, the issue didn’t resolve itself nor did it improve but lo and behold, it got worse. The driver, decided not to pick up the trash at all. I have placed my bin in the same location for years, with no problems but if I could, I would remove my home from the contract that they have with my POA and pay the extra expense out of pocket. The guy who picks up the trash is lazy and when he knocks over the bins, he leaves trash on the ground. Some jobs aren’t for everyone. I have... read full review
We had accidentally forgotten to place our trash cans out in time, but the team from Carolina Trash & Septic went above and beyond. They graciously waited without any hesitation or complaints, allowing us to bring the cans around. Their patience and professionalism did not go unnoticed. Excellent customer service like this deserves to be recognized. Great job, Carolina Trash & Septic!