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SEPHORA

3.7 32 reviews
Cosmetics, Cosmetics & Beauty Supply, Skin Care
Overall rating
3.7
out of 5
32 reviews
5 star 50%
4 star 16%
3 star 9%
2 star 6%
1 star 19%

About SEPHORA

Sephora, a popular beauty destination, offers a welcoming shopping experience where customers' unique qualities are celebrated. Shoppers can explore fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable options from Sephora Collection. The staff, known for their exceptional customer service, go above and beyond to assist customers, understanding their budgets and preferences. Employees like Morganan, Rihhia, Marwa, and Sevana have been praised for their kindness, patience, and ability to help customers find the perfect products. While the store occasionally faces challenges with unsupervised children, the staff remains prompt in addressing any issues. Sephora invites all to come and share the beauty, with exclusive product launches and brand events adding to the excitement. Customers have noted that staff members are helpful and supportive, with Marwa especially praised for her skilled assistance in matching skin tones and finding suitable products. The store also offers a collection of face, hand, and feet masks that provide a luxurious at-home spa experience, with many infused with nourishing ingredients like hyaluronic acid, vitamin C, and nourishing oils. Additionally, shoppers can receive a free Moroccanoil birthday gift, perfect for adding extra hydration and shine to their routine.

Jul 2026
5.0
this is a really great store!
i had a situation where i placed an online order for home delivery, but it got lost. when i contacted customer support about it, they sent me the exact same items for free. and when i finally received the new package, the post office found the previous one, so i reached out to customer support again to ask if i needed to return it—and they said no! also, the store employees are always polite, friendly, and helpful. i never have any problems, and i’m always satisfied with my purchases and shopping experience
Feb 2026
5.0
I went with my friend today and Cole was such a huge help. He came up to us as soon as we came in and just let us know he was there if we needed help with anything. We looked around for a bit and ended up asking him a few questions and he was such a huge help. Some of the products I was looking for were not in stock and he found me great substitutions and I’m so excited to use them! Best customer service in a Sephora tbh
Sep 2025
4.0
I frequently visit this location and overall, I’m pleased with my experience here. The store carries a wide variety of products, which is great because I usually shop for perfumes while my wife focuses on skincare and cosmetics.

During our visit yesterday, we didn’t require assistance, as my wife quickly found what she needed. The staff is usually proactive and attentive, which I really appreciate.

The only downside yesterday was the cashier at checkout, who didn’t seem very welcoming—she wasn’t smiling and gave off a bit of a frown. It didn’t ruin the visit, but it did stand out.
Photos of SEPHORA, 519 Westmorland Rd B-007B,  Saint John
All 20 photos

Hours

Monday 10AM - 6PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 6PM
Sunday 12 - 5PM

Good to know

  •  offers same-day delivery

Location

519 Westmorland Rd B-007B, Saint John, NB E2J 3W9

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SEPHORA · 519 Westmorland Rd B-007B, Saint John, NB E2J 3W9

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