Downey Ford Saint John is known for its friendly and welcoming staff and excellent customer service. Customers consistently praise their willingness to go above and beyond to resolve issues. The sales team is commended for their efficient and transparent process, from trade-in appraisals to vehicle delivery. Customers also appreciate the meticulous detailing done on their vehicles before handover. Downey's provided fast and efficient service, with status updates of replacement parts and pricing. A visual of parts needing replacement was also provided. Customers have had great experiences, recommending the dealership for buying a new car, noting the professionalism and expertise ensuring a seamless and efficient process.
The service department is nothing short of amazing! I dropped my vehicle off on Friday and the vehicle was looked over and dropped back off at my home on Tuesday morning. Customer service is the highest priority and it really shows. I greatly appreciate everything you all do to make vehicle repairs and maintenance as low stress as possible!
Rusell had been very above and beyond at trying to get to the bottom of several complicated issues with our car one of which is outstanding the window issue but continues to care and try to address root cause of its issue.
Downey's Provided fast & efficient service. They provided status, updates of replacement parts and pricing . Visual of parts needing replacement was also provided . Appreciate the good work !!
35 Consumers Dr, Saint John, NB E2J 3S9
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