If you go with bathfitters, you need to request to have Don Wilcox. We would have been left with a mold situation without him fighting for us. He never gave up and got our issue resolved!
April 2024
Everyone I dealt with was extremely friendly and helped with what was needed.Unfortunately, there was miscommunication in the beginning about how the unit would look installed as I was under the impression their unit would fit over my existing tub and unfortunately they were not able to replicate my 100 year old tub with a curved edge, what they would have installed would have changed the shape of the tub to look like ypur regular everyday tub, which wasn't in my plans. So unfortunately, we did not follow through with their services.They were good to deal with in regard to refunding my deposit.
June 2023
Long wait but worth it so far! Install just finished yesterday after an 8 month wait. There was issues with the initial quote (chrome not brushed nickel and told I couldn’t have a shower wand initially when I can) but they fixed it real time.Yes it’s pricey but worth it so far!Things to know: brushed nickel can’t be throughout so my handles and drains are chrome. The wait will be long.The installer Ed was professional and amazing. He even came back quick when we noticed a missed spot of caulk.A new sales rep stopped and checked in.I got a call near the end to advise of the price difference between the nickel and chrome mistake on the quote.Over all a long but smooth... read full review
If you go with bathfitters, you need to request to have Don Wilcox. We would have been left with a mold situation without him fighting for us. He never gave up and got our issue resolved!
Everyone I dealt with was extremely friendly and helped with what was needed.Unfortunately, there was miscommunication in the beginning about how the unit would look installed as I was under the impression their unit would fit over my existing tub and unfortunately they were not able to replicate my 100 year old tub with a curved edge, what they would have installed would have changed the shape of the tub to look like ypur regular everyday tub, which wasn't in my plans. So unfortunately, we did not follow through with their services.They were good to deal with in regard to refunding my deposit.
Long wait but worth it so far! Install just finished yesterday after an 8 month wait. There was issues with the initial quote (chrome not brushed nickel and told I couldn’t have a shower wand initially when I can) but they fixed it real time.Yes it’s pricey but worth it so far!Things to know: brushed nickel can’t be throughout so my handles and drains are chrome. The wait will be long.The installer Ed was professional and amazing. He even came back quick when we noticed a missed spot of caulk.A new sales rep stopped and checked in.I got a call near the end to advise of the price difference between the nickel and chrome mistake on the quote.Over all a long but smooth... read full review