About Massage Envy
Massage Envy in Missoula, MT, is a place for self-care and whole-body wellness. The business offers therapeutic massages, stretch services, facials, and chemical peels. Customers describe it as the best, with an over-the-top experience. The skilled professionals are dedicated and tailor each session to individual needs. They are overly concerned with making every second enjoyable, peaceful, and conducive to growth and health. Reviews highlight that the people who work there care deeply about what they do and how they do it. The quality is consistent and repeatable, providing a safe and sacred environment where relaxation is the key objective. Services, whether a first-time massage or a facial, are described as the most relaxing thing ever, top notch, and amazing. Clients feel well rested and report that their skin looks and feels firmer and smoother. The overall experience is one where clients feel supported in their health journey, making it a highly recommended destination for looking and feeling your best.
Now that I've been coming here a couple of months, I can say they are the BEST!
It's normal to find a person (maybe 2) in any organization, that understands quality and truly cares about what they do and how they do it .
That is what massage Envy is the epitome of every time I've gone. It has been an over-the-top experience. Everyone is overly concerned with making sure that every second is enjoyable, peaceful, and conducive to growth and health.
I've been working primarily with one massage therapist ( Katt ), but the couple times there had been last minute substitutions or I couldn't schedule and had to go with somebody else have been just as amazing.
It's...read full review
I had the pleasure of having a facial by Maggie today. I have been to many high end spas, and Maggie's service was top notch. It felt like I was having a facial on vacation, on some exotic location. She is a real hidden gem and my face looks amazing. I look and feel well rested, and my skin feels firmer and somehow smoother. Maggie, if I could give you 10 stars, I certainly would. Massage Envy is lucky to have you. Thank you for such an amazing treat today!
Make sure you thoroughly read that contract before you join. If you have unused credits with them and can't get scheduled consistently enough, you lose all accrued credits 60 days from cancellation. That would be generous if their scheduling options were more consistent. The therapist turnover has been problematic, leading to unpredictable scheduling options. You must pay to keep credits if you can't find enough windows within their schedule, and the "freeze your accounts" program (which basically means you pay to keep the credits you paid for already and is only offered by speaking with a manager last I tried) automatically reverts if you don't catch it in time. Suddenly you're accruing more credits. I felt very strongly that the business practices and the contract were designed to hook you and keep you from being able to terminate the relationship without losing money (in the form of credits). Despite being a customer for about five years, the manager did not attempt to keep my business, nor did I feel she owned my concerns. Instead, the manager told me to refer to my contract and, ostensibly, with a fair degree of passive aggression, offered to resend the contract for my review. She's not wrong contractually. Legal isn't the same as good customer service. My concerns have been with the ongoing fees and inconsistency in scheduling and therapists. I had some great and not-so-great massages over the years of patronage. Still, even when I found a therapist I liked, getting in to see them specifically was progressively more complex over time, and they would leave unexpectedly. I have been exhausted with the maintenance of this business, and I'm concerned I'll be trapped in "credit limbo" again should I choose to stay. Thus, I'm simply sharing my experience and recommending that you carefully review this commitment. (this isn't a reflection on the other staff, FYI...they have always been very professional)