Great Customer Service. Both Devon and Andrew are very professional. I was instantly impressed and could actually relax knowing, finally I had the right people to fix our furnace. We had been without heat for four days and the process just to get our tank refilled was insanely and I mean difficult from another business. Therefore when they arrived with their, 'we'll get it fixed no worry's" attitude was a blessing. Because of this, I have posted all their information on our refrigerator. You need not look anywhere else. They are knowledgeable, and trustworthy. If you want it done right, call them first!
December 2025
Monday morning (20 degees outside) I smelled that electrical burn smell. After checking around my house to find to origin, I realized it was coming from my furnace. After shutting it down and checking, I couldn't find a cause so I tried to start it up again. No luck. I called Bill's Superheat on the recommendation of a good friend. They were so gracious! Even though they were completely booked, they found a way to send out a serviceman, Andrew. He arrived and found the problem very quickly and made the necessary repairs. He also checked everything else to make sure there were no more problems. He was also willing to explain what had happened so that I could... read full review
May 2026
Bill's Superheat was quickly at my house after my call concerning my furnace not working. The diagnosis was believable and timely. Although a remedy could not be implemented immediately, due to a part being ordered from Spokane, Bill, himself, came over to my home with space heaters and an electric blanket to get me through the interim until the necessary furnace part arrived.I cannot imagine any other company being so thoughtful.
Furthermore, when the new part was installed, the very most courteous tech was in charge. He explained everything to me clearly and took the time to show me the problem. The company even went so far as to see if my... read full review
Great Customer Service. Both Devon and Andrew are very professional. I was instantly impressed and could actually relax knowing, finally I had the right people to fix our furnace. We had been without heat for four days and the process just to get our tank refilled was insanely and I mean difficult from another business. Therefore when they arrived with their, 'we'll get it fixed no worry's" attitude was a blessing. Because of this, I have posted all their information on our refrigerator. You need not look anywhere else. They are knowledgeable, and trustworthy. If you want it done right, call them first!
Monday morning (20 degees outside) I smelled that electrical burn smell. After checking around my house to find to origin, I realized it was coming from my furnace. After shutting it down and checking, I couldn't find a cause so I tried to start it up again. No luck. I called Bill's Superheat on the recommendation of a good friend. They were so gracious! Even though they were completely booked, they found a way to send out a serviceman, Andrew. He arrived and found the problem very quickly and made the necessary repairs. He also checked everything else to make sure there were no more problems. He was also willing to explain what had happened so that I could... read full review
Bill's Superheat was quickly at my house after my call concerning my furnace not working. The diagnosis was believable and timely. Although a remedy could not be implemented immediately, due to a part being ordered from Spokane, Bill, himself, came over to my home with space heaters and an electric blanket to get me through the interim until the necessary furnace part arrived.I cannot imagine any other company being so thoughtful.
Furthermore, when the new part was installed, the very most courteous tech was in charge. He explained everything to me clearly and took the time to show me the problem. The company even went so far as to see if my... read full review