Jason A. at Pella Kalispell is attentive, professional, knowledgeable and helpful. He helped me with all the sliders and windows in our house. He walked me through all the different features and styles. He returns calls and emails promptly and with clarity. I have and always will recommend Pella!
Marlene Stoltzfus
Feb 2026
We have not had that great of service with the store in Great Falls. We installed windows last April and the weather stripping keeps coming out of the windows on the top. We have talked to them and tried to get them to fix it but nothing has happened. We'll be going somewhere else for windows next time if they don't give better service.
John Accardo
Nov 2025
We literally have a “house full” of Pella windows and had super customer support over the past few years. Very happy.
Cathy Field
Aug 2023
Let's face it new windows are expensive. Les helped me form a game plan to replace windows and doors in 3 stages. I just had the first stage installed. (4 windows) today was 102. My house stayed cooler than it did with temps in the low 90's. Behind the curtain of the windows that have not been replaced I could feel a heat pocket. Behind the curtain of new windows no heat pocket AT ALL. I am amazed at the difference. I am 100% happy! I highly recommend this company.Service: Vinyl window installation & replacement
David Baldridge
Jul 2023
Best service of any company I have dealt with.Les, at Great Falls Pella, was extremely knowledgeable and skilled in helping us with picking windows and doors when we designed our home several years ago. Every choice was perfect.Now, several years later, we had an issue with some cracking of a specific portion of the frame around the internal blinds. Pella evaluated the issue and said they had never seen that issue before. They completely replaced the affected frame in all of the affected windows at absolutely no charge. A company that actually honors their warranty!!Any of my future purchases of windows or doors will be with Pella of Great Falls.Services: General door installation
Kendra Marquart
Sep 2022
We ordered 2 windows from Pella the first week of May, they told us it would take about 6-8 weeks for our windows to arrive. After 2 months of no updates, we called to ask when they would be delivered and the lady who answered the phone said they would be in Billings on August 5th. I asked why no one called to tell us it would be delayed by more than a month, and she said "we just do what corporate tells us to".Another month goes by, still no update or word on where our windows were so I called again and they stated my windows were in Billings and they could have them delivered on September 5th. At this point we were now 4 months out from when we ordered them, the weather started to get cold and we have a broken window boarded up during all these thunderstorms. They did not once even attempt to communicate with us about what was going on with our order. If we had even gotten one phone call or email letting us know what was going on, that would be one thing, but the fact that our delivery was 2 months past the delivery info they gave us was infuriating. I will never use them again. We would have just waited to use Chinook Windows if we knew it was going to take this long.Service: General window replacement
Brenda Longcake
Jun 2022
Ordered a front door and Les was very knowledgeable. Door fit perfectly. Would go there again.
Frank Bell
Jun 2022
No comment right now until a problem is resolvedBeen 2 months still not resolved
Michael Matury
Jun 2021
Excellent job installing our new patio door
heather
May 2021
We had Pella windows installed a few years ago and they have been great! I was able to design the way I wanted and put the sliders at eye level instead of on the bottom. The windows replaced the old 1960s ones that had shifted overtime and were leaking air badly. The Pella windows are so quiet with smooth operation. Les and the crew was very professional and left no mess. We plan on getting Pella to do the rest of the house when we can afford to do so.
Honesty is The Best Policy
Jason A. at Pella Kalispell is attentive, professional, knowledgeable and helpful. He helped me with all the sliders and windows in our house. He walked me through all the different features and styles. He returns calls and emails promptly and with clarity. I have and always will recommend Pella!
Marlene Stoltzfus
We have not had that great of service with the store in Great Falls. We installed windows last April and the weather stripping keeps coming out of the windows on the top. We have talked to them and tried to get them to fix it but nothing has happened. We'll be going somewhere else for windows next time if they don't give better service.
John Accardo
We literally have a “house full” of Pella windows and had super customer support over the past few years. Very happy.
Cathy Field
Let's face it new windows are expensive. Les helped me form a game plan to replace windows and doors in 3 stages. I just had the first stage installed. (4 windows) today was 102. My house stayed cooler than it did with temps in the low 90's. Behind the curtain of the windows that have not been replaced I could feel a heat pocket. Behind the curtain of new windows no heat pocket AT ALL. I am amazed at the difference. I am 100% happy! I highly recommend this company.Service: Vinyl window installation & replacement
David Baldridge
Best service of any company I have dealt with.Les, at Great Falls Pella, was extremely knowledgeable and skilled in helping us with picking windows and doors when we designed our home several years ago. Every choice was perfect.Now, several years later, we had an issue with some cracking of a specific portion of the frame around the internal blinds. Pella evaluated the issue and said they had never seen that issue before. They completely replaced the affected frame in all of the affected windows at absolutely no charge. A company that actually honors their warranty!!Any of my future purchases of windows or doors will be with Pella of Great Falls.Services: General door installation
Kendra Marquart
We ordered 2 windows from Pella the first week of May, they told us it would take about 6-8 weeks for our windows to arrive. After 2 months of no updates, we called to ask when they would be delivered and the lady who answered the phone said they would be in Billings on August 5th. I asked why no one called to tell us it would be delayed by more than a month, and she said "we just do what corporate tells us to".Another month goes by, still no update or word on where our windows were so I called again and they stated my windows were in Billings and they could have them delivered on September 5th. At this point we were now 4 months out from when we ordered them, the weather started to get cold and we have a broken window boarded up during all these thunderstorms. They did not once even attempt to communicate with us about what was going on with our order. If we had even gotten one phone call or email letting us know what was going on, that would be one thing, but the fact that our delivery was 2 months past the delivery info they gave us was infuriating. I will never use them again. We would have just waited to use Chinook Windows if we knew it was going to take this long.Service: General window replacement
Brenda Longcake
Ordered a front door and Les was very knowledgeable. Door fit perfectly. Would go there again.
Frank Bell
No comment right now until a problem is resolvedBeen 2 months still not resolved
Michael Matury
Excellent job installing our new patio door
heather
We had Pella windows installed a few years ago and they have been great! I was able to design the way I wanted and put the sliders at eye level instead of on the bottom. The windows replaced the old 1960s ones that had shifted overtime and were leaking air badly. The Pella windows are so quiet with smooth operation. Les and the crew was very professional and left no mess. We plan on getting Pella to do the rest of the house when we can afford to do so.