DW Burns was contracted to do the plumbing on our home and two cabins. We have contracted over at least $50K in work to DW Burns over the years. Recently, we requested in mid December 2021 that a hose bib in one of our cabins be repaired. After calling many times, we are now more than six weeks out after our initial request. In our most recent call we were advised that a repair is still at least four weeks away. After contracting DW Burns for over $50K in work and being put on hold for 10 weeks...our advice is to avoid contracting DW Burns...Services: Heating system repair
August 2021
Great service and communication through the project. Highly recommend these folks for any project.
October 2020
another call. Ed looked at it for 2 minutes, and agreed it needed replacing. I asked if they did A/C window units. Ed said they had one sitting on the shelf that someone did not want and would help them out if we bought it. I asked for a price and he got back to me with the price. While Ed, the tech, was at the house he had dip pouring out of his mouth. He thinks that is fine to be in people's living room with dip pouring out of his mouth. 'You're in Montana' is his justification. Ed believes respect and manners in someone else's home doesn't exist in Montana. On the invoice was a $120 'service' call. I was perplexed as I told them... read full review
DW Burns was contracted to do the plumbing on our home and two cabins. We have contracted over at least $50K in work to DW Burns over the years. Recently, we requested in mid December 2021 that a hose bib in one of our cabins be repaired. After calling many times, we are now more than six weeks out after our initial request. In our most recent call we were advised that a repair is still at least four weeks away. After contracting DW Burns for over $50K in work and being put on hold for 10 weeks...our advice is to avoid contracting DW Burns...Services: Heating system repair
Great service and communication through the project. Highly recommend these folks for any project.
another call. Ed looked at it for 2 minutes, and agreed it needed replacing. I asked if they did A/C window units. Ed said they had one sitting on the shelf that someone did not want and would help them out if we bought it. I asked for a price and he got back to me with the price. While Ed, the tech, was at the house he had dip pouring out of his mouth. He thinks that is fine to be in people's living room with dip pouring out of his mouth. 'You're in Montana' is his justification. Ed believes respect and manners in someone else's home doesn't exist in Montana. On the invoice was a $120 'service' call. I was perplexed as I told them... read full review