Colleen what a STAR! You deserve a raise. You’re compassionate, understanding and helpful.. Especially with as hard as it is to deal with a mortuary already. you’ve turned a horrible experience at the west end location with Angela into a positive one, and I thank you for that! Maybe the west end can get some training or pointers from you on how to properly handle customer service. Bravo!
May 2024
Funerals are never easy, but Smiths made it easy. No pressure, no sales job. Their mission was to make it as easy and enjoyable as possible. They consolidate the payment of outside folks all into 1 total, organized a community and graveside service in a community 4 hours away from the funeral, provided a beautiful memory book, brochure and recommended someone to produce a video tribute for the service. I highly recommend this funeral home and will use them again (although I hope not very soon!)
October 2023
On behalf of my wife and I, we would like to share that our experience with Smith Downtown Funeral Chapel has been a great experience in a sad time. From the gentleman who picked up Dad after he passed (who also remembered picking up my step-mom years before). The respect given, the professionalism and also kindness. Kassity was absolutly wonderful in dealing with the paperwork, processing of death certificates, and later in getting their folders for celebration of life just right and making them better than we could have hoped. (unique situation where we celebrated both my dad and step-mom at the same time) Thank you, to your whole staff for making it easy in a difficult... read full review
Colleen what a STAR! You deserve a raise. You’re compassionate, understanding and helpful.. Especially with as hard as it is to deal with a mortuary already. you’ve turned a horrible experience at the west end location with Angela into a positive one, and I thank you for that! Maybe the west end can get some training or pointers from you on how to properly handle customer service. Bravo!
Funerals are never easy, but Smiths made it easy. No pressure, no sales job. Their mission was to make it as easy and enjoyable as possible. They consolidate the payment of outside folks all into 1 total, organized a community and graveside service in a community 4 hours away from the funeral, provided a beautiful memory book, brochure and recommended someone to produce a video tribute for the service. I highly recommend this funeral home and will use them again (although I hope not very soon!)
On behalf of my wife and I, we would like to share that our experience with Smith Downtown Funeral Chapel has been a great experience in a sad time. From the gentleman who picked up Dad after he passed (who also remembered picking up my step-mom years before). The respect given, the professionalism and also kindness. Kassity was absolutly wonderful in dealing with the paperwork, processing of death certificates, and later in getting their folders for celebration of life just right and making them better than we could have hoped. (unique situation where we celebrated both my dad and step-mom at the same time) Thank you, to your whole staff for making it easy in a difficult... read full review