Tips & Reviews for Massage Envy

specialties: anxiety & stress, fibromyalgia, reflexology, fibrositis, tension by appointment only accepts credit cards gender-neutral restrooms

  • Oct 2021

    I’ve had 6 appoints cancelled on the same day of service. It’s so bad that I now call on the day of service to see if it’s been cancelled. Yet they require the client to cancel at least 24 hours ahead to avoid being charged. It should work both ways

  • Sep 2021

    I booked an appointment Friday, September 3, 2021, for my wife and I to receive a Massage.... The person I spoke with booked us for today, September 6, 2021 at 3pm, in which tomorrow is our 8th year Anniversary but we both have to work.... So we chose today to celebrate.... We were told we had to arrive there at 2:45pm for paperwork.... At 1:25pm, I get a phone call from them saying "Unfortunately we have to cancel your appointment because our Massage Therapist wants to leave early" This has drastically ruined our day and I want to Thank You Massage Envy for doing that!!!!!????? P.S No other Massage Business had an opening!!!!!!!!

  • Aug 2021

    I called on yesterday to get an appointment for a Saturday. They are hard to get. I expressed my frustration with not being able to access the service. Courtney said that people work as though I’m not a person or don’t work as well. I shared I was considering cancelling. She offered no resistance or tried exploring options, just shared I could cancel and asked my email address. When I shared my experience with my cousin, she shared she had considered cancelling but her rep encouraged her with other options. I wasn’t given that courtesy. I’ve been a member since 2016, at one point paying for two memberships. That’s thousands of dollars invested in Massage full review



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